Stephanie Perez

Assisted pharmacies with using the Primerx pharmacy management software and platform. Helped pharmacies with purchasing and Placing orders of medications and supplies with different suppliers. Communicated and assisted pharmacies with any questions or concerns via phone, chat and email.

• Managed and coordinated multiple projects while ensuring timely completion.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Scheduled solar installations and walked customers through activations.
• Sales force knowledge

• Demonstrated strong customer service skills while communicating with customers regarding payment arrangements.
• Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts.
• Negotiated with customers to reach payment agreements.
• Executed collection calls and correspondence to solicit payment on overdue account balances.
• Developed and maintained effective working relationships with customers, colleagues, and management.
• Processed manual payments received from customers accurately according to company policy.
• Generated invoices and sent out payment reminders.

• Audited and processed employee time sheets, maintained payroll records, and responded to inquiries.
• Completed bi-weekly payroll for salaried and hourly employees.
• Handled sensitive employee information in accordance with privacy regulations.
• Maintained payroll information by collecting, calculating and entering data into payroll system.
• Managed multiple tasks simultaneously while meeting strict deadlines.

• Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.
• Coordinated timely scheduling of medications and follow-ups with physicians or other healthcare professionals based on individual needs.
• Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
• Resolved patient billing and insurance issues.
• Assisted patients in understanding their financial responsibilities related to their specialty medication.
• Developed and maintained effective relationships with patients by providing compassionate support throughout their healthcare journey.
• Trained New New hires

• Answered incoming calls promptly, professionally greeting each caller.
• Utilized strong bilingual communication skills to successfully assist customers.
• Managed high volumes of emails from customers in both Spanish and English.
• Gained valuable knowledge about Medicare to each customer.
• Enrolled customers in Medicare and Drug plans

• Balanced cash drawer and maintained full accountability for assigned cash on hand.
• Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
• Completed financial transactions, including deposits, withdrawals, and loan payments.
• Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.