Rosa Garcia
Houston,TX
Summary
Detail-oriented operations and healthcare administrative professional with 10+ years of experience across retail and healthcare, including inventory management, merchandise receiving, customer service, and team coordination. Experienced in verifying product accuracy, organizing inventory, maintaining records, and following established procedures in fast-paced environments. Bilingual in English and Spanish, with strong computer skills and a demonstrated ability to learn new systems quickly. Seeking to contribute transferable operations experience, reliability, and a commitment to accuracy to UTMB's Materials Management team.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Office Administrator / Front Desk
Athrè Facial Plastics
Houston, TX
10.2022 - Current
- Coordinated patient consultations, appointments, and surgeries, delivering responsive customer service and efficiently processing requests.
- Processed consultation fees accurately and surgery payments, maintaining accuracy in financial transactions and documentation.
- Updated and maintained accurate patient records and document communications while following confidentiality and established office policies.
- Managed skincare inventory and coordinated with vendors to ensure accurate stock levels and support efficient office operations.
- Coordinated with clinical staff, vendors, and service providers to support daily operations.
- Trained new employees on EHR systems and office workflows, enhancing understanding of documentation standards and administrative procedures.
- Utilize Nextech, DrChrono, Microsoft Word, Excel, QuickBooks, and other computer applications to complete administrative tasks.
Front Office Coordinator
Endocrinology Practice
Houston, TX
02.2019 - 09.2022
- Facilitated patient check-in, check-out, and telephone inquiries, ensuring seamless processing of routine requests.
- Maintained accurate patient records and documentation using NextGen Healthcare, Kareo, and other healthcare office systems.
- Coordinated referrals and communicated information between patients, providers, and outside offices.
- Executed accurate payment processing while supporting smooth daily front-office operations.
- Assisted with medication refill requests and routed information appropriately for provider review.
- Collaborated with clinical and administrative teams to address patient needs and enhance workflow efficiency.
Operations Manager / Store Manager
Sephora
05.2015 - 02.2019
- Managed daily inventory operations in high-volume retail environment, ensuring accurate receipt, verification, and organization of merchandise.
- Contributed to a 19% annual sales increase through customer service, team leadership, and operational execution.
- Supervised, coached, and trained seven associates while maintaining customer service standards and team productivity.
- Managed payroll, store goals, and administrative responsibilities with accuracy and accountability.
- Coordinated with team members and management to complete operational tasks and uphold stockroom standards, contributing to overall business objectives.
- Supervised, coached, and trained seven associates, fostering customer service standards and enhancing team productivity.
- Maintained inventory accuracy by checking product quantities, identifying discrepancies, and following established operational procedures.
- Supported inventory counts and merchandise organization to ensure products were properly accounted for and available for store needs.
- Coordinated with team members and management to complete operational tasks, maintain stockroom standards, and meet business objectives.
Education
Associate of Science - Health And Science
Houston Community College (Virtual)
Houston, TX 08.2024 - 09.2026
High School Diploma -
Clear Lake High School
Houston, TX 08.2009 - 01.2012
Skills
- Inventory Management & Accuracy
- Merchandise Receiving & Verification
- Product Organization & Stock Maintenance
- Inventory Counts & Discrepancy Identification
- Customer Service & Order Processing
- Attention to Detail & Quality Assurance
- Team Coordination & Staff Training
- Vendor Communication
- Data Entry & Recordkeeping
- Microsoft Excel & Word
- QuickBooks
- EMR/EHR Systems: Nextech, DrChrono, NextGen Healthcare, Kareo
- Email, Internet & Computer Applications
- Bilingual: English & Spanish
Timeline
Associate of Science - Health And Science
Houston Community College (Virtual)
08.2024 - 09.2026
Office Administrator / Front Desk
Athrè Facial Plastics
10.2022 - Current
Front Office Coordinator
Endocrinology Practice
02.2019 - 09.2022
Operations Manager / Store Manager
Sephora
05.2015 - 02.2019
High School Diploma -
Clear Lake High School
08.2009 - 01.2012