Rosa Guerrero
Pomona,CA
Summary
Proven leader in customer engagement and problem-solving, I enhanced sales and efficiency at Nekter Juice Bar Inc. by streamlining operations and elevating store presentation. Skilled in meticulous attention to detail, I significantly reduced order errors at Red Robin, ensuring guest safety and satisfaction. My approach consistently improves team cohesion and customer experience.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Nekter Juice Bar Inc.
09.2018 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Head Food Runner
Red Robin
02.2007 - 07.2012
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
Education
High School Diploma -
Foreign School
Mexico08.1992
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
Timeline
Assistant Store Manager
Nekter Juice Bar Inc.
09.2018 - 08.2023
Head Food Runner
Red Robin
02.2007 - 07.2012
High School Diploma -
Foreign School
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