Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Rosa Gutierrez

Fairfield,CA

Summary

Efficient manager and server with 20 years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service

C Casa
Napa, CA.
08.2023 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Tour Leader

Napa valley wine Train
Napa, CA
10.2021 - 08.2023
  • Planned and coordinated tour itineraries to ensure all activities were within the allocated time frame.
  • Established emergency protocols for any unforeseen circumstances that may arise during a tour.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Described tour points of interest to group members, responding to questions and inquiries.

District Manager

IHOP
San Francisco, CA
08.2008 - 10.2021
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.

Education

Some College (No Degree) - Business Administration

Solano Community College
Fairfield, CA

GED -

Armijo High School
Fairfield, CA

Skills

  • Management, sales and excellent customer service
  • Point of Sale (POS) system operations
  • Active Listening and Understanding truth communication as well having emotional intelligence
  • Liquor, wine and food knowledge

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

life license and currently working on real state agent license.

Affiliations

  • Hiking, Boxing and Fitness.

References

References available upon request.

Timeline

Customer Service

C Casa
08.2023 - Current

Tour Leader

Napa valley wine Train
10.2021 - 08.2023

District Manager

IHOP
08.2008 - 10.2021

Some College (No Degree) - Business Administration

Solano Community College

GED -

Armijo High School

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Rosa Gutierrez