Rosa Guzman
Port Washington,NY
Summary
Motivated team leader focused on supporting team members and managing day to day operations while serving customers and resolving conflicts and complaints in a timely and effective manner for over 20 years. Self motivated, highly organized individual able to manage a successful business while also effectively providing a safe, nurturing, uplifting family environment to a busy household.
Overview
27
27
years of professional experience
Work History
Restaurant Manager
El Patron Fresh Mexican Grill Inc.
04.2011 - Current
- Managed daily operations to ensure high standards of service and exceptional food quality
- Lead and managed wait staff
- Appropriately handled customer complaints
- Ensured that health and safety regulations were followed
- Implemented a positive uplifting work environment for all staff
House Manager
Guzman Family
05.2000 - Current
- Raised two thriving well adjusted children from birth to college age
- Tutored/helped with homework in various school subjects including science, math, French and Spanish
- Managed operations and finances for busy household
- Scheduled and coordinated all after school activities, medical appointments, vacations, family events, etc.
- Maintained a clean and safe home environment
Restaurant Manager
Mi Ranchito Grill Inc.
08.2000 - 12.2019
- Managed day to day operations
- Lead and managed wait staff
- Appropriately handled customer questions and complaints
- Ensured that health and safety regulations were followed
Accounts Payable Clerk
St. Francis Hospital
07.1998 - 05.2000
- Reviewed vendor invoices, purchase orders, receiving documents and other information for payment
- Responded to inquiries from vendors, researched and resolved concerns or discrepancies
- Implemented efficient filing and tracking systems
- Worked with payroll department to accurately enter weekly payroll
Front Desk Receptionist
East Shore Neurological Associates
09.1996 - 07.1998
- Entered, verified and updated patient information into systems
- Welcomed patients, pharmaceutical reps and other visitors to doctor's office
- Relayed information to patients regarding lab tests, procedures and appointments
- Prepared for next day's patients by pulling charts and confirming appointments
- Performed clerical duties such as copying, faxing, printing of medical records
Education
Bachelor of Arts - Multidisciplinary Studies-Biology/Psychology
SUNY Stony Brook
Stony Brook, NYSkills
- Problem Solving
- Schedule Coordination
- Operations Management
- Organization
- Critical Thinking
- Communication
- Attention to Detail
- Multitasking
- Customer Service
- Time Management
- Interpersonal Skills
- Self Motivated
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Restaurant Manager
El Patron Fresh Mexican Grill Inc.
04.2011 - Current
Restaurant Manager
Mi Ranchito Grill Inc.
08.2000 - 12.2019
House Manager
Guzman Family
05.2000 - Current
Accounts Payable Clerk
St. Francis Hospital
07.1998 - 05.2000
Front Desk Receptionist
East Shore Neurological Associates
09.1996 - 07.1998
Bachelor of Arts - Multidisciplinary Studies-Biology/Psychology
SUNY Stony Brook
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