Rosa Maria Guzman
Marietta,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Furniture Specialist
BrandsMart USA
Kennesaw, GA
05.2024 - Current
- Assisted customers in selecting furniture pieces based on their individual needs and preferences.
- Created detailed reports tracking inventory levels and customer orders.
- Maintained detailed records of incoming merchandise shipments.
- Responded promptly to customer inquiries regarding product availability, pricing, and delivery timescales.
- Worked collaboratively with other staff members in order to meet sales targets and deadlines.
- Ensured proper labeling of all furniture items according to company guidelines.
- Reconciled discrepancies between actual inventory versus system-generated data.
Supervisor
Airport Retail Management
Atlanta, GA
08.2022 - 07.2023
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Assessed company operations for compliance with safety standards.
ECE Teacher's Assistant
THE KIDDIE RANCH
Marietta, GA
11.2021 - 07.2022
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Created displays of students' work in classroom areas and other school spaces.
- Operated audio-visual equipment to enhance lessons.
- Arranged lesson outlines and individual plans according to the course syllabus and district requirements.
- Enforced rules to teach good manners and maintain a safe environment.
- Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Developed and enforced positive strategies to encourage good behavior.
Gift Department Manager
Ace Hardware
Marietta, GA
03.2015 - 10.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, and produced staffing schedules.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guideline
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Housekeeper
Wingate Hotel
Atlanta, GA
11.2013 - 03.2015
- Interacted pleasantly with clients and guests when performing daily duties.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Staged offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
General Laborer
United Maintenance Inc.
Chicago, IL
03.2007 - 11.2012
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Performed linen washing, dishwashing, vacuuming, dusting and mopping.
- Informed appropriate facilities personnel of required repairs or upgrades to equipment.
- Monitored quality, presentation and quantities of plated food across line.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Carried out individual work in various capacities to promote business and achieve assigned goals.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
General Labor Worker
Elite Staffing Inc.
Chicago, IL
06.2008 - 10.2012
- Organized inventory, verifying supplies, tools and production materials for team.
- Operated both motorized and non-motorized material handling equipment safely to move heavy pallets.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Operated tools and equipment correctly to assist with line work.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Palletized boxes to increase movement and shipment efficiency.
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Read plans, instructions or specifications to determine work activities.
- Printed and applied shipping labels for boxes and packages according to product distribution instructions.
Education
High School Diploma -
Farragut High School
Chicago, IL05.2008
Skills
- Organizational and Planning Skills
- Strong Work Ethic and Dependable
- Flexible Work Schedule
- Team Player
- Punctual and Dependable
- Customer Service experience
- Fluent in Spanish
- detail oriented
- Supply Ordering and Inventory Management
- Willingness to Learn
Languages
Spanish
Professional
English
Professional
Timeline
Furniture Specialist
BrandsMart USA
05.2024 - Current
Supervisor
Airport Retail Management
08.2022 - 07.2023
ECE Teacher's Assistant
THE KIDDIE RANCH
11.2021 - 07.2022
Gift Department Manager
Ace Hardware
03.2015 - 10.2021
Housekeeper
Wingate Hotel
11.2013 - 03.2015
General Labor Worker
Elite Staffing Inc.
06.2008 - 10.2012
General Laborer
United Maintenance Inc.
03.2007 - 11.2012
High School Diploma -
Farragut High School
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