Rosa Hernandez
Bridgeport,CT
Summary
Dynamic manager with a proven track record at Cedars Farms LLC, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements, achieving significant reductions in production delays. Skilled in training and mentoring staff, fostering a culture of safety and high performance while optimizing inventory management.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Knowledgeable intake coordinator with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
MANAGER
CEDARS FARMS LLC.
Milford, CT
07.2021 - Current
- Oversaw daily operations, ensuring efficiency and productivity across all departments.
- Implemented process improvements, enhancing workflow and reducing delays in production schedules.
- Trained and mentored staff on best practices and safety protocols to maintain compliance standards.
- Developed operational strategies that aligned with company goals, driving overall business success.
- Managed inventory levels, optimizing stock control to meet demand while minimizing waste.
- Managed and motivated employees to be productive and engaged in work.
- Conducted regular performance evaluations, providing feedback to enhance team effectiveness and morale.
- Collaborated with cross-functional teams to streamline communication and improve project outcomes.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Manager
LONGWHARF VENTURES LLC.
New Haven, CT
01.2023 - 09.2024
- Led team in executing daily operational strategies to enhance customer satisfaction and service quality.
- Streamlined workflow processes, improving efficiency in project deliverables and resource allocation.
- Developed training programs for staff, fostering skill enhancement and promoting career advancement within the team.
- Analyzed sales data to identify trends, informing strategic decisions that drove revenue growth for the organization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Housekeeper
Marriot Hotel
Shelton, CT
11.2020 - 08.2021
- Maintained cleanliness and orderliness in guest rooms and common areas.
- Ensured compliance with health and safety standards during cleaning processes.
- Collaborated with team members to enhance overall guest satisfaction ratings.
- Trained new staff on cleaning protocols and operational procedures.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Manager
STRATFIELD SERVICE CENTER
FAIRFIELD,CT
05.2013 - 02.2020
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Developed training programs for staff, enhancing team performance and knowledge retention.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Managed inventory control systems, optimizing stock levels and minimizing costs.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Education
High School Diploma -
PRESTON HIGH SCHOOL
The Bronx, NY05-1991
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Project planning
- Shift scheduling
- Policy implementation
- Clear communication
- Safety procedures
- Employee onboarding
- Work prioritization
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
LONGWHARF VENTURES LLC.
01.2023 - 09.2024
MANAGER
CEDARS FARMS LLC.
07.2021 - Current
Housekeeper
Marriot Hotel
11.2020 - 08.2021
Manager
STRATFIELD SERVICE CENTER
05.2013 - 02.2020
High School Diploma -
PRESTON HIGH SCHOOL