Rosa Imbert
New York,NY
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
4
4
years of professional experience
Work History
Corporate Sales Consultant
AT&T Mobility
New York, United States
02.2023 - Current
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Researched potential customer needs and identified new business opportunities.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Advised customers on best practices related to product usage while providing helpful recommendations.
- Developed and implemented corporate sales strategies to increase client base.
- Managed a portfolio of corporate accounts by providing timely responses to inquiries about products and services offered by the company.
- Attended networking events to build relationships within the corporate sector.
- Provided technical support to existing customers to ensure satisfaction with product or service purchased.
- Responded promptly to customer complaints in order to resolve issues quickly and efficiently.
- Cultivated customer and community relationships to promote long-term business growth.
- Greeted and assisted customers to foster positive experiences.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Replenished and arranged items to maintain appearance.
- Recognized security risks to properly handle situations.
- Reset store displays for special events and seasonal merchandise changes.
- Operated register, handled cash and processed credit card transactions.
Retail Sales Consultant
Cricket Wireless AT&T
New York, United States
04.2020 - 12.2022
- Greeted customers in a friendly and professional manner to determine level of assistance required.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Developed visual merchandising strategies to attract more customers into the store.
- Utilized strong customer service skills to meet and exceed sales goals
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Attended regular training sessions on new products and services offered by the company.
- Handled returns and exchanges in accordance with established policies and procedures.
- Maintained cleanliness of the store environment including floors, windows, restrooms, counters.
- Managed deposits, financial transactions and business inventory.
- Performed daily opening and closing procedures, including counting cash drawers and checking all equipment for proper functioning.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Study Program -
BRONX COLLABORATIVE HIGH SCHOOL
Skills
- Attention to Detail
- Cash Drawer Balancing
- Client Management
- Contract Negotiation
- Continuous Improvement
- Decision-Making
- Exceptional Customer Service
- Effective Communication
- Fast Learner
- Merchandising Knowledge
- Multitasking
- Relationship Building
- Technology Skills
- Professionalism
- Problem-Solving
- Product and Service Sales
Accomplishments
Regularly met and exceeded sales goals by at least 10% for 3 consecutive years and was recognized as both Employee of the Month and Top Sales Performer.
Languages
- English, Full Professional Proficiency
- Spanish, Full Professional Proficiency
Timeline
Corporate Sales Consultant
AT&T Mobility
02.2023 - Current
Retail Sales Consultant
Cricket Wireless AT&T
04.2020 - 12.2022
Study Program -
BRONX COLLABORATIVE HIGH SCHOOL