Rosa Lewis

Collaborated with various departments to ensure accurate revenue reporting.

Reconciled shipping reports with invoices to verify accuracy of shipments and invoicing.

Resolved shipping issues by working closely with Customer Service department.

Investigated and rectified discrepancies through credit or debit transactions in ERP.

Ensured customer records reflected total dues, documenting all reconciliation steps per SOX procedures.

Audited, reconciled, and posted incoming payments from diverse sources including lockbox, ACH, and online portals.

Tracked payment variances, gathering necessary documentation and contacting customers for reimbursements.

Assisted in AR functions by managing orders on credit hold while complying with Alcohol and Beverage Regulations.

Reconciled shipping reports with invoices to verify accurate product billing.

Collaborated with Customer Service to resolve shipping discrepancies.

Researched and addressed discrepancies through credit or debit transactions in ERP.

Ensured customer records accurately reflected total amounts due, documenting reconciliation steps per SOX requirements.

• Coordinated with third-party vendors to reconcile customer invoices in AR automation software.
• Reduced EDI upload exceptions by optimizing integration between portals and ERP systems.
• Documented all customer communications within ERP System for compliance and audit purposes.
• Facilitated cohesive team efforts regarding customer interactions, enhancing operational transparency.

• Collaborates with multiple departments to ensure the accuracy of revenue reporting.
• Reconciles shipping reports to invoices to ensure product shipped was accurately invoiced.
• Works closely with the Customer Service department to resolve any shipping issues.
• Researches and resolves discrepancies through credit or debit transactions in ERP.
• Ensures customer records accurately reflect total due and document all reconciliation steps in accordance with internal SOX procedures.
• Works with third party vendors to reconcile customer invoices uploaded into AR automation software including customer payment portal, EDI provider, and Fintech payment collection.
• Audits, reconciles, posts, and records all incoming payments from multiple sources, lockbox, ACH, wires, and online payment portals including Fintech.
• Follows up on all payment variances to clear balances by gathering backup, performing research, contacting customers for reimbursement of error, or gathering approval to process credit memos for internal errors.
• Documents all customer communications in company ERP System to ensure team maintains cohesive efforts regarding the customer and for compliance/audit purposes.
• Assists in AR functions including managing orders on credit hold.
• Works with the customer to receive payment and stay in compliance with Alcohol and Beverage Regulations.
• Conducts customer collection efforts by researching customer account records, provides customers with accurate account balances by reconciling any discrepancies.
• Reduced EDI upload exceptions by refining coordination between portals and ERP systems.
• Created new policies and procedures around AR, cash flow and reconciliation processes, reducing average invoice processing time by 20%.
• Process all payment via Lockbox, Wire, ACH or checks mailed to the office.
• Create new customer accounts, maintain ERP systems, and current physical files.
• Process credit application and establish customer credit terms.
• Provided supporting documents for external audits in accordance with state and federal law.
• Process bill backs in Tradeparency and process in Navision.
• Send monthly account statements to customers and work with Sales team when necessary to keep customer accounts current.
• Make collections calls when accounts are past due.
• Process any online DTC orders on Wine Direct.
• Process all orders for Bailment Warehouse.
• Miscellaneous AR for bulk wine sales, and custom bottling jobs.
• Commissions for Brokers.
• Assist with month-end activities.
• Backup AP and Customer Service.

• Accounts Payable – Process all invoices, including sending to managers for coding and data entry, expense reports and purchase orders.
• Prepare checks, set up wire transfers, international banking, and update bank register.
• Maintain all vendor files and petty cash.
• Prepare 1099's.
• Send and request W-9's and credit references.
• Answer all vendor inquiries.
• Accounts Receivable – Process accounts receivables and incoming payments.
• Send out weekly emails to customers for EFC payments.
• Process EFC payments.
• Collections and answer customer inquiries.
• General Accounting – Prepare month-end documents, accruals, and reports.
• Balance G/L accounts post general journals and assist with annual year-end audits, as necessary.
• Concur system administrator.

• Self-employed wedding and portrait photographer.
• Managed 250+ events.
• Accounts Payable- Process vendors invoice and process payments.
• Verified details of transactions, including funds available and total account balances.
• Accounts Receivable - Logged all receivable invoices and kept accurate aging reports.
• Worked on collecting past due accounts.
• Issued 1099's and prepared files for accountant.
• Contracts for estimates, invoices, model releases, deposits, and final payments.
• Maintain client's files, inventory, and order supplies.
• Maintained deadline-driven projects and resolved issues.
• Outstanding customer services.

• Accounts Payable - Sort invoices and code to appropriate general ledger account.
• Selected invoices for payments according to due dates.
• Matched checks to invoices and distribute checks to vendors.
• Accounts Receivable - Issued invoice and maintained accounting reports.
• Supervise collection account to keep them current.
• Banking - Deposited checks weekly and monthly bank reconciliations.
• Managed a team of up to six people.
• Responsible for payroll using ADP software.
• Assisted in purchasing, inventory, and customer service and operations departments.
• Followed procurement procedures for shipping materials and warehouse needs.
• Work on deadlines and delivery dates on all orders.

• Commissioner of Marriages.
• Examined legal documents and assured adherence to laws.
• Recorded and filed documents transactions relating to real estate.
• Filed vital records including birth, death, and marriage certificates.
• Filed fictitious business names statements and notary public oaths.
• Responded to inquiries from the public in a prompt and professional manner.
• Examined legal documents and assured adherence to laws and court procedures.
• Answered questions and fulfilled requests with friendly and knowledgeable service.
• Collected, evaluated and stored documents securely in permanent records.