Rosa Matos
Orlando
Summary
Hard-working and dedicated individual who is quick to implement new software, company policies, and administrative practices. Seeking to leverage my passion for customer service, organizational skills, to always provide patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Assist Rx
02.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Insurance Verification /Patient Representative Coordinator
Sanitas Medical Center
05.2023 - 12.2024
- Assisted with scheduling appointments, registering new patients, and checking inpatient appointments using (ECW) electronic medical record system.
- Directed patient flow during practice hours, minimizing patient wait time.
- Overall responsibility to ensure that the patient health care benefits are covered for procedures, prior to patient appointment.
Life Insurance Agent
The Insurance Marketplace Agency
10.2019 - 04.2023
- Help insurance companies generate new business by contacting potential customers and selling one or more types of policies.
- Network with potential customers.
- Educate customers on each type of insurance coverage and make recommendations based on their needs.
Education
Medical Assistant
Sanford Brown
Skills
- 2-15 Life and Health Insurance License, Fl
- Customer service
- Epic and Salesforce software experience
- Call center experience
- Microsoft Excel
- Scheduling
Certification
- 2-15 Life and Health Insurance License, FL
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Assist Rx
02.2025 - Current
Insurance Verification /Patient Representative Coordinator
Sanitas Medical Center
05.2023 - 12.2024
Life Insurance Agent
The Insurance Marketplace Agency
10.2019 - 04.2023
Medical Assistant
Sanford Brown
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