Rosa Medina
Clovis,NM
Summary
Dynamic Shift Manager at Sonic Drive In with a proven track record in employee training and customer service excellence. Skilled in decision-making and cash handling, I fostered a positive work environment and enhanced team performance through effective delegation and communication. Committed to resolving customer complaints and ensuring operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Manager
Sonic Drive In
Clovis, NM
02.2022 - 08.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Camp Leader
Clovis Municipal Schools
06.2022 - 07.2024
- Collaborated with fellow camp leaders to create a positive and inclusive environment for all camp attendees.
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Led groups of children safely through variety of camp activities.
Education
Clovis High School
Clovis, NM05.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
Timeline
Camp Leader
Clovis Municipal Schools
06.2022 - 07.2024
Shift Manager
Sonic Drive In
02.2022 - 08.2025
Clovis High School