ROSA MEDINA
RIVERSIDE,CA
Summary
To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise. Inside Sales who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Special Accounts
THOMPSONS BUILDING MATERIALS
Fontana, Ca
02.2017 - Current
- Managed Lath and Plaster Accounts
- Recorded all leads from Mfg. Reps and Walk-In Customers
- Maintained and managed job quotes from the customer
- Provide Job Quotes to Masonry Customers
- Track Jobsite Deliveries
- Process orders daily with customer POs
- Research Jobsite Inquiries with Material
- Provide Solutions to job sites with material requests
- Collaborated with construction teams to ensure the timely delivery of materials to various job sites.**
Inside Sales/Customer Service
Iq Power Tools
Perris, Ca
05.2016 - 03.2017
- Managed and recorded all leads from outbound telephone marketing.
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
- Answered customers' questions regarding products, prices, and availability.
- Maintained friendly and professional customer interactions at all times.
- Exceptional Interpersonal Skills
- Exceptional Interpersonal Communication
- Customer Inquiries
- Professional Customer Interactions
- Team Player
- **Processed warranty claims and returns to ensure customer satisfaction and adherence to company policies.**
- Collaborated with marketing teams to design targeted campaigns aimed at increasing product awareness among clients.
Counter Sales
WHITE CAP CONST. SUPPLY
Temecula, Ca
05.2014 - 01.2016
- Set up new accounts, establish customer credit, and set up payment methods.
- Emphasized product features based on analysis of customers' needs.
- Maintained friendly and professional customer interactions at all times.
- Completed company leadership training program.
- Team Player
- Customer Needs
- New Customers
- Inbound Calls
- Product Knowledge
- Communication Skills
- Processed customer orders with precision, ensuring accurate entry of product specifications and pricing.
- Coordinated with suppliers to verify product availability and expedite special order requests from clients.
Counter Sales
WHITE CAP CONSTRUCTION SUPPLY
Riverside, Ca
02.2014 - 05.2014
- Product Knowledge
- Communication Skills
- Customer Needs
- Team Player
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Emphasized product features based on analysis of customers' needs.
- Answered customers' questions regarding products, prices, and availability.
- Trained new team members on sales procedures and customer engagement strategies to enhance service quality.
Inside Sales Manager
IC CENTRAL
Ca
01.2013 - 01.2014
- Managed and recorded all leads from outbound telephone marketing.
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
- Answered customers' questions regarding products, prices, and availability.
- Emphasized product features based on analysis of customers' needs.
- Conducted regular follow-ups with clients post-purchase to address concerns and identify upsell opportunities.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
Cashier
WHITE CAP CONSTRUCTION SUPPLY
Ontario, Ca
01.2009 - 01.2013
- Exceptional Interpersonal Skills
- Excellent Time Management
- Customer Inquiries
- Professional Customer Interactions
- Team Player
- Set up new accounts, establish customer credit, and set up payment methods.
- Resolved customer complaints effectively, maintaining professionalism and fostering positive relationships.
Admin. Assistant
WHITE CAP CONST. SUPPLY
Costa Mesa, Ca
01.2006 - 01.2008
- Reconciled business and creative needs.
- Customer Service
- Strong Interpersonal Skills
- Time Management
- Composed and drafted all outgoing correspondence and reports for managers.
- Oversaw inventory and office supply purchases.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Cashier
WHITE CAP CONSTRUCTION SUPPLY
Temecula, Ca
01.2004 - 01.2006
- Answered and quickly redirected calls.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Maintained a clean reception area, including lounge and associated areas.
Education
High School Diploma -
Rowland High School
Rowland Heights, CA01-2003
Skills
- Microsoft Office
- Excel
- Word
- Placing Orders
- Strong communication, public relations, and customer service skills
- Answering a high volume of calls and handling all customer service
- Sales
- Inside Sales/Customer Service Relationships
- Professional phone etiquette
- Excellent communication skills
- Customer service-oriented
- Accurate and detailed
- Works well under pressure
- Social media knowledge
- Pleasant demeanor
- Appointment setting
- Invoice processing
- Friendly, positive attitude
- Organizational skills
- Multitasking Abilities
- Dependable and responsible
- Attention to detail
Timeline
Special Accounts
THOMPSONS BUILDING MATERIALS
02.2017 - Current
Inside Sales/Customer Service
Iq Power Tools
05.2016 - 03.2017
Counter Sales
WHITE CAP CONST. SUPPLY
05.2014 - 01.2016
Counter Sales
WHITE CAP CONSTRUCTION SUPPLY
02.2014 - 05.2014
Inside Sales Manager
IC CENTRAL
01.2013 - 01.2014
Cashier
WHITE CAP CONSTRUCTION SUPPLY
01.2009 - 01.2013
Admin. Assistant
WHITE CAP CONST. SUPPLY
01.2006 - 01.2008
Cashier
WHITE CAP CONSTRUCTION SUPPLY
01.2004 - 01.2006
High School Diploma -
Rowland High School