Rosa Mendez
Oklahoma City,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
SSM St Anthony Hospital
12.2012 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
Patient Account Representative
OU Physicians
10.2011 - 10.2013
- Received 50-60 calls a day from customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to patient, family and external payer inquiries.
- Researched billing errors and discrepancies to initiate corrective action.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Bilingual Customer Service Representative
EPBS-Intermedix
10.2003 - 02.2011
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Met all call quality standards and daily quotas for first-call resolution.
- Maintained and managed customer files and databases.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Business Administration - Executive Assistant And Executive Secretary
Indiana Business College
Indianapolis, IN05.1995
High School Diploma -
Arsenal Technical High School
Indianapolis, IN05.1993
Skills
- Medical Terminology
- Patient Registration
- Demographics Information
- Customer Satisfaction
- Payment Processing
- Insurance Company Knowledge
- Registration Processing
- Insurance Verification
- Patient Health Information Access
- Bilingual in Spanish and English
- Patient Rights
Timeline
Patient Access Representative
SSM St Anthony Hospital
12.2012 - Current
Patient Account Representative
OU Physicians
10.2011 - 10.2013
Bilingual Customer Service Representative
EPBS-Intermedix
10.2003 - 02.2011
Associate of Business Administration - Executive Assistant And Executive Secretary
Indiana Business College
High School Diploma -
Arsenal Technical High School
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