Rosa Mendoza
Othello,WA
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with billing statements and other documents affecting billing processes.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
07.2023 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Maintained friendly and professional customer interactions.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Increased our Net-O by $4
- Increased I-rate by $3
Staff Accountant
Columbia Basin Health Association
12.2019 - Current
- Complete payments and control expenses by receiving, processing, verifying, and reconciling invoices.
- Charge expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.
- Paid over 300 vendors by monitoring discount opportunities, verifying federal ID numbers, scheduling and preparing checks, and resolving purchase order, contract, invoice, or payment discrepancies and documentation.
- Ensure credit is received for outstanding memos.
- Paid over 450 employees by receiving and verifying expense reports and requests for advances; preparing checks.
- Report sales taxes by calculating requirements on paid invoices.
- Verify vendor accounts by reconciling monthly statements and related transactions.
- Pull and organize invoices in a file as needed for audit purposes.
- Enter invoices or purchase orders into Microix for approval prior to payment.
Payment Poster
Columbia Basin Health Association
03.2016 - 09.2017
- Entered paper and electronic insurance payments.
- Collected over 30 patient payments over the phone per day and answered patient billing questions.
- Filed over 20 insurance claims electronically such as the HCFA and Medicaid Dental forms.
- Worked on insurance denials and resubmitted claims.
- Communicated with the billing department regarding insurance payments and denials.
Education
Bachelor of Arts - Business Administration Management
Eastern Washington University
Cheney, WA01.2019
Skills
- Microsoft Word
- Outlook
- Microix
- MIP
- Centricity
- Financial software
- Account management
Languages
Spanish
Professional Working
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
07.2023 - Current
Staff Accountant
Columbia Basin Health Association
12.2019 - Current
Payment Poster
Columbia Basin Health Association
03.2016 - 09.2017
Bachelor of Arts - Business Administration Management
Eastern Washington University
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