
Dynamic Customer Service Representative with a proven track record at Pegasus Insurance, excelling in conflict resolution and customer satisfaction. Skilled in data entry and relationship building, I effectively enhance client experiences and drive loyalty through active listening and problem-solving. Committed to delivering exceptional service and fostering positive interactions.
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Microsoft outlook
Scheduling
Follow-up skills
Appointment scheduling
Team development
Microsoft Office Suite
Microsoft PowerPoint
Staff training
Technical support
Clerical support
Live chat support
Customer education
Product sales
Multi-line phone talent
Product and service solutions
Research
Conflict mediation
14 Years working hard with an agent broker doing a lot on Aca enrollment I have some experience with Medicare And Life Insurance