Summary
Work History
Education
Skills
Additional Information
Languages
Timeline
CustomerServiceRepresentative

Rosa Mora

El Paso,TX

Summary

Dynamic Customer Service Representative with a proven track record at Pegasus Insurance, excelling in conflict resolution and customer satisfaction. Skilled in data entry and relationship building, I effectively enhance client experiences and drive loyalty through active listening and problem-solving. Committed to delivering exceptional service and fostering positive interactions.

Work History

Customer Service Representative

Pegasus Insurance

Education

Associate of Science - Medical Assistant

EPCC
919 Hunter Dr El Paso Tx 79915

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Computer proficiency

Conflict resolution

Complaint handling

Microsoft Excel

Complaint resolution

Payment processing

Client relations

Customer satisfaction measurement

Professional telephone demeanor

Microsoft outlook

Scheduling

Follow-up skills

Appointment scheduling

Team development

Microsoft Office Suite

Microsoft PowerPoint

Staff training

Technical support

Clerical support

Live chat support

Customer education

Product sales

Multi-line phone talent

Product and service solutions

Research

Conflict mediation

Additional Information

14 Years working hard with an agent broker doing a lot on Aca enrollment I have some experience with Medicare And Life Insurance

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Representative

Pegasus Insurance

Associate of Science - Medical Assistant

EPCC
Rosa Mora