Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Ortega

San Antonio,TX

Summary

Energetic Medical Office Assistant offering wealth of experience in interacting with office staff and patients, knowledgeable in medical terminology and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Ready to bring more than 15 years of relevant work experience to your team.

Overview

16
16
years of professional experience

Work History

Medical Office Assistant

Northeast OBGYN
05.2017 - Current
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Medical Office Assistant

Stone Oak Women's Center
10.2014 - 05.2017
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Medical Office Assistant

Riverwalk OBGYN
10.2007 - 03.2014
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

Medical Assistant -

San Antonio College Of Medical And Dental Asst.
San Antonio, TX
09.2007

High School Diploma -

Fox Technical High School
San Antonio, TX
06.2006

Skills

  • Phone and Email Etiquette
  • Medical Records Maintenance
  • EMR Software
  • Insurance Verification
  • Appointment Scheduling
  • Computer Skills
  • Medical Equipment Operation
  • CPR
  • Customer Service
  • Appointment Setting
  • Vital Signs Monitoring
  • Patient Scheduling
  • Immunization Administration

Languages

Spanish
Native or Bilingual

Timeline

Medical Office Assistant

Northeast OBGYN
05.2017 - Current

Medical Office Assistant

Stone Oak Women's Center
10.2014 - 05.2017

Medical Office Assistant

Riverwalk OBGYN
10.2007 - 03.2014

Medical Assistant -

San Antonio College Of Medical And Dental Asst.

High School Diploma -

Fox Technical High School

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Rosa Ortega