Rosa Ortega
Summary
Driven and bilingual professional with a proven track record in customer service and cash management, demonstrated during roles at Menards and McDonald's. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Excelled in staff mentoring and efficient transaction processing, significantly enhancing customer satisfaction and repeat business. Exhibits a hardworking mentality and exceptional organizational skills.
Overview
1
1
year of professional experience
Work History
Phone Banker
Waukegan Voter Alliance
Waukegan, IL
01.2019 - 03.2019
- Volunteered over 40 hours with an organization helping the Alderman's Wards get their people out to vote and interact.
- Maintained up-to-date and accurate program files and records.
- Educated residents and families about Ward Alderman and their plans.
- Communicated needs and issues to appropriate supervisors in timely fashion.
Cashier
Menards
Gurnee, IL
11.2018 - 12.2018
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Cashier
McDonald's
Waukegan, IL
01.2018 - 08.2018
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
No Degree -
College of Lake County
Grayslake, ILGED -
College of Lake County
Grayslake, IL05.2018
Skills
- Goal-Oriented
- Strong work ethic
- Energetic
- Friendly
- Bilingual in Spanish
- Organized
- Hardworking mentality
- Approachable
- Customer assistance
- Merchandise restocking
- Cash register operation
- Staff mentoring
- Customer order recording
- Credit and cash transactions
- Customer greeting
- Cash management
- Time tracking
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
hobbies
On my free time I enjoy traveling and sight seeing, taking time for new experiences. Other than traveling I also use my spare time sewing and making custom pinatas these showcase my attention to details.
Timeline
Phone Banker
Waukegan Voter Alliance
01.2019 - 03.2019
Cashier
Menards
11.2018 - 12.2018
Cashier
McDonald's
01.2018 - 08.2018
No Degree -
College of Lake County
GED -
College of Lake County