Rosa Pacheco

• Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
• Maintained checklists of required documentation and open issues affecting closings.
• Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions related to their Citi Costco Visa card.

Answered up to 100 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.

Provide one call resolutions for our cliental using experience, knowledge and excellent customer service skills

Reviewed financial documents to verify accuracy or acquire necessary information.

Execute Affidavits, Substitution of Trustees and Conveyance documents by collecting factual information to prove the information on the documents are true and accurate to the best of my knowledge.

Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.

Monitored due dates and deadlines and worked to submit all documents on time or early.

Provided customer service and assistance to clients in danger of foreclosure/default.

Educated clients on options to save their home in foreclosure.

Worked daily with attorneys/investors to set up repayment plans for clients to get out of foreclosure.

Determined needed and relevant interventions based on each client's cognitive abilities and current needs.

• Took incoming calls for various clients such as, Washington Mutual Bank, Citizens Bank and Verizon Wireless.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Answered customer telephone calls promptly to avoid on-hold wait times.