Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rosa Perez

New York,NY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Paraprofessional

Department Of Education
03.2010 - Current
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Reported on student progress, behavior, and social skills to parents.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

Support Staff Member

Adult Learning ESL Program/DOE
09.2023 - 11.2023
  • Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
  • Organized and maintained filing systems to ensure easy access to important documents.
  • Handled confidential information with discretion and ensured its secure storage according to company policies.
  • Followed up with customers to verify satisfaction and address outstanding concerns.
  • Demonstrated commitment to continuous learning and skill development in an inclusive environment
  • Provides office support by answering phones, taking messages, filing, copying, ordering, and providing general information to staff, students.
  • Student outreach, distributing flyers, and providing supplies.

Nanny/Head Babysitter

Sittercity
03.2018 - 06.2023
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Regularly traveled with family to help with vacation activities and childcare.

Cleaner

New York Support Services
10.2018 - 11.2022
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Replaced light bulbs and other electrical fixtures as needed.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Operated buffers and burnishers to clean and polish floors.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Education

Bachelor of Arts -

John Jay College of Criminal Justice of The City University of New York
New York, NY

Associate of Science - Community Health Services

Bronx Community College of The City University of New York
The Bronx, NY
06.2017

Skills

  • Educational Support
  • Child Supervision
  • Early Childhood Education
  • Housekeeping
  • Bilingual in Spanish and English
  • Organizational skills
  • Patience and understanding
  • Scheduling
  • Efficient multitasked
  • Interpersonal skills
  • Patience
  • Fast learner
  • Microsoft Office

Certification

  • CPR certified/ First Aid American Red Cross - 2023
  • Child Abuse Identification
  • School Violence Intervention
  • Prevention Dignity for All Students Acts (DASA)
  • Child Suicide Prevention

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Support Staff Member

Adult Learning ESL Program/DOE
09.2023 - 11.2023

Cleaner

New York Support Services
10.2018 - 11.2022

Nanny/Head Babysitter

Sittercity
03.2018 - 06.2023

Paraprofessional

Department Of Education
03.2010 - Current

Bachelor of Arts -

John Jay College of Criminal Justice of The City University of New York

Associate of Science - Community Health Services

Bronx Community College of The City University of New York

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Rosa Perez