Rosa Quezada

• Scheduled carpet and upholstery cleaning appointments to meet customer needs and optimize service delivery
• Answer phone calls and answer questions from potential customers.
• Answered phone calls and addressed inquiries from potential customers to enhance engagement and facilitate decision-making
• Generated and distributed invoices for cleaning services, ensuring prompt payment and maintaining cash flow
• Provided required insurance documentation to management before scheduling cleaning appointments.

• Provided one-stop service on inbound and outbound calls without having to transfer to upper management
• Collected payments on accounts that were one to three months past due before they were reported to a collection agency
• Processed cancellation on orders that fit the criteria based on company's cancellation policy
• Processed and issued refunds for orders that were cancelled
• Submitted requests to replace merchandise under company's replacement warranty
• Logged call information and solutions provided into internal database.

Nine month program that introduced multiple areas in the medical field such as accounting, scheduling, billing and coding, ICD and CPT codes, along with some medical terminology.

• Yearbook Member