ROSA RESENDIZ
Customer Service Representative
Lubbock,TX
Summary
Experienced customer service representative fluent in English and Spanish language. Dedicated to delivering exceptional service to both existing and prospective clients. Thrives in fast-paced settings, adept at managing incoming calls, addressing product inquiries, resolving issues, and processing orders efficiently.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Prosperity Bank
Lubbock, Texas
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
Pharmacy Technician
Walgreens
Lubbock, Texas
10.2020 - 07.2021
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Call Center Representative
Prosperity Bank
Lubbock, Texas
09.2018 - 06.2020
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed calls daily, maintaining composure under pressure while providing exceptional service.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Education
Some College (No Degree) -
South Plains College
Levelland, TX 08.2018 - 05.2019
Skills
- Customer service
- Bilingual communication
- Problem-solving
- Active listening
- Adaptability and flexibility
- Time management
- Microsoft Excel
- Computer proficiency
- Multitasking
- Professionalism
- Calm and professional under pressure
Timeline
Customer Service Representative
Prosperity Bank
07.2021 - Current
Pharmacy Technician
Walgreens
10.2020 - 07.2021
Call Center Representative
Prosperity Bank
09.2018 - 06.2020
Some College (No Degree) -
South Plains College
08.2018 - 05.2019
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