Rosa Rivas
San Jose,CA
Summary
Dynamic and results-driven professional with experience at Safeway, excelling in customer service and floral design. Proven ability to enhance customer satisfaction through personalized service and effective communication. Bilingual in Spanish and English, skilled in team collaboration and organization, ensuring a welcoming environment that fosters repeat business.
Overview
22
22
years of professional experience
Work History
Floral Clerk
Safeway
05.2017 - Current
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
- Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
Cashier
Safeway
12.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Front of House Employee
Google
09.2014 - 11.2016
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Assistant Manager
AMPM Arco
03.2003 - 08.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Silver Creek Highschool
San Jose, CA01-1995
Skills
- Great Communication
- Floral design
- Time Management
- Store Maintenance
- Organization
- Bilingual (Spanish and English)
- Team collaboration
- Problem Solving
- Customer service
- Leadership
Timeline
Floral Clerk
Safeway
05.2017 - Current
Cashier
Safeway
12.2016 - 05.2017
Front of House Employee
Google
09.2014 - 11.2016
Assistant Manager
AMPM Arco
03.2003 - 08.2014
High School Diploma -
Silver Creek Highschool
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