Allen Herrera
Los Angeles ,CA
Summary
Dynamic and results-driven professional with extensive experience at Lazy Acres Natural Market. Proven expertise in cash handling accuracy and staff motivation, enhancing customer satisfaction and operational efficiency. Adept at training new team members and managing inventory, consistently achieving product availability and service excellence. Committed to fostering a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Lazy Acres Natural Market
Hollywood, CA
07.2023 - Current
- Supervised daily operations, ensuring quality service and product consistency.
- Trained new baristas on beverage preparation and customer service protocols.
- Managed inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Administrative Assistant
Lazy Acres Natural Market
Hollywood, CA
07.2023 - Current
- Assisted in managing daily office operations and scheduling appointments for team members.
- Coordinated communication between departments to streamline workflow and improve collaboration.
- Organized inventory management processes, ensuring timely restocking and accurate record-keeping.
- Supported customer service initiatives by addressing inquiries and resolving issues efficiently.
- Developed training materials for new staff, fostering a supportive onboarding experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
GED -
Glendale Community College
Glendale, CA06.2026
High School Diploma -
Miguel Contreras Learning Complex
Downtown Los Angeles 06.2018
Skills
- Cash handling accuracy
- Scheduling coordination
- Sales promotion
- POS system operation
- Data entry software
Volunteering
- Lazy Acres Natural Market Kitchen Department: Managed kitchen logistics and taught fundamental life skills to youth through interactive meal preparation session
- Collaborated with culinary professionals to prepare, package, and present high-quality products for commercial markets.
Timeline
Barista Shift Supervisor
Lazy Acres Natural Market
07.2023 - Current
Administrative Assistant
Lazy Acres Natural Market
07.2023 - Current
GED -
Glendale Community College
High School Diploma -
Miguel Contreras Learning Complex