Rosa Rivera

• Developed relationships with guests to meet client needs and encourage repeat service.
• Escorted clients to spa areas, treatment rooms, and offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled payments and processed credit card transactions.
• Confirmed appointments, communicated with clients, and updated client records.
• Introduced new beauty products to consumers by informing clients about use and benefits.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles for Medspa Services.

• Drew blood from veins using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Centrifuged blood samples as outlined in clinical protocols.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with patients through email, telephone, or postal mail.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Completed patient referrals to other medical specialists.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
• Answered telephone inquiries about available products and services.
• Communicated effectively with deli counter customers to answer questions and make recommendations.
• Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
• Maintained work areas clean, neat and sanitized.
• Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
• Sanitized and kept work areas tidy by cleaning dishes, windows, surfaces, equipment and floors, removing trash and maintaining machinery at the end of the day.
• Trained and supervised afternoon deli employees

Some of the experience I obtained from this internship is

• Clerical Work
• Good organization
• Communication (good communication via telephone with current and potential clients)
• Responsible for communicating proper messages
• Created documents and communicated with medical providers via email.
• Calculated clients balance and ensure payments were entered in to the system.

• Assisted volunteer teachers with translating from English to Spanish in the afternoon ESL classes, and for summer bilingual health workshops.
• Tutoring for elementary school students with math, reading, and english homework
• Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment for the summer program.
• Gathered, prepared and maintained all equipment and supplies necessary for planned activities.