Rosa Rivera

• Deliver attentive and professional service in a high-volume, fast-paced environment

• Manage multiple tables while maintaining accuracy and efficiency

• Serve cocktails and menu items promptly while ensuring guest satisfaction

• Maintain a welcoming and positive dining experience

• Collaborate with team members to ensure smooth service operations

• Managed patient scheduling and appointment confirmations to ensure optimal clinic flow.
• Greeted patients warmly, enhancing overall customer experience and satisfaction.
• Operated multi-line phone system, efficiently handling incoming calls and inquiries.
• Maintained accurate patient records in electronic health record (EHR) system for compliance and accessibility.

• Welcomed guests and managed reservations to ensure optimal seating arrangements.
• Coordinated with servers and kitchen staff to streamline service flow during peak hours.
• Maintained cleanliness and organization of front-of-house areas, enhancing guest experience.
• Assisted in training new hostesses on customer service protocols and restaurant procedures.