Summary
Overview
Work History
Education
Skills
Languages
Timeline
SoftwareEngineer
Rosa Rivera-Acosta

Rosa Rivera-Acosta

Pueblo,CO

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

25
25
years of professional experience

Work History

Manager

Sonic drive inn
Pueblo, CO
02.1999 - 07.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Agent Representative

Direct tv (convergys)
Pueblo, CO
07.2015 - 04.2022
  • Provided customer service to clients by answering inquiries, processing orders and resolving complaints.
  • Maintained accurate records of customer interactions and transactions in accordance with company policies.
  • Verified accuracy of customer information in the database system.
  • Developed relationships with customers to ensure repeat business and referrals.
  • Assisted customers with account setup and activation processes.

CLERK

Pueblo Police Department
Pueblo, CO
07.1997 - 08.2000
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.

Secretarary

Legal Services
Pueblo, CO
06.1997 - 12.1999
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

GED -

Pueblo Community Collage
Pueblo, CO
03-1998

Skills

  • Performance Management
  • Marketing
  • Expense Tracking
  • Business Administration
  • Staff Development
  • Business Development
  • Staff Training and Development
  • Performance Evaluations
  • Project Management
  • Sales management
  • Customer Relationship Management (CRM)
  • Complex Problem-Solving
  • Product Management
  • Staff Management

Languages

Spanish
Professional
English
Professional

Timeline

Agent Representative

Direct tv (convergys)
07.2015 - 04.2022

Manager

Sonic drive inn
02.1999 - 07.2022

CLERK

Pueblo Police Department
07.1997 - 08.2000

Secretarary

Legal Services
06.1997 - 12.1999

GED -

Pueblo Community Collage
Rosa Rivera-Acosta