ROSA ROJAS
San Bernardino
Summary
Dynamic and organized individual with experience providing exceptional shopping services to a wide range of clients. Highly skilled at assisting customers with finding the perfect items, developing longterm relationships, and navigating various product lines. Highly motivated worker with experience in a fast-paced retail environment. Skilled in providing excellent customer service, upselling products, and developing relationships with customers.
Overview
9
9
years of professional experience
Work History
Instacart Shopper
Instacart Shoppers
San Bernardino
09.2021 - Current
- Identified and shopped customer orders in a timely fashion to provide accurate and fresh orders every time.
- Maintained accuracy during the transaction, ensuring the customer is charged for all items and appropriate
- Performed quality control checks on products prior to delivering them, ensuring customer satisfaction.
- Exercised sound judgment when selecting products that met customer requirements without compromising quality.
- Answered customer questions and resolved concerns promptly, ensuring a positive shopping experience
- Implemented problem-solving techniques to resolve customer issues quickly and efficiently.
- Delivered groceries on time
Crossing Guard
All City Management Services
San Bernardino
01.2020 - 02.2022
- Crossing children safely
- Solid ability to manage parents children cyclists and motorists to ensure pedestrians safely cross streets
- Comprehensive understanding of traffic laws and public safety
- Responded promptly to emergency situations involving pedestrians or vehicles.
- Observed surroundings for potential hazards and reported any suspicious activity to authorities immediately.
- Managed traffic flow in busy intersections during peak hours, ensuring safety of pedestrians and drivers.
- Instructed students in proper use of designated crosswalks, stop signs, and signals.
- Communicated effectively with motorists, bicyclists, and pedestrians to provide clear directions for safe crossing.
Insurance Agent
Fiesta Auto Insurance
San Bernardino
01.2018 - 03.2019
- Delivered tailored insurance quotes to clients, enhancing their understanding of coverage options
- Handled billing inquiries and transactions, ensuring accurate account management and timely resolution
- Contacting Customer for payments
- Completed forms for customer accounts
- Entered data into company database accurately
- Communicated with customers via email regarding inquiries
- Resolved customer issues through effective communication and support
Cashier
Burger King
San Bernardino
01.2017 - 08.2018
- Answered customer questions to ensure satisfaction and enhance dining experience
- Ensured positive customer experiences through attentive service and support
- Delivered exceptional customer service to foster positive guest interactions
- Multitask in packing, receiving order, cleaning
- Processed customer orders accurately and efficiently at fast-paced food establishment.
Education
Business Management Candidate -
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Alta Vista High School
San BernardinoSkills
- Bilingual English and Spanish
- Verbal and Written Communication
- Communication skills
- Customer service
Languages
Spanish, Advanced
Timeline
Instacart Shopper
Instacart Shoppers
09.2021 - Current
Crossing Guard
All City Management Services
01.2020 - 02.2022
Insurance Agent
Fiesta Auto Insurance
01.2018 - 03.2019
Cashier
Burger King
01.2017 - 08.2018
Business Management Candidate -
San Bernardino Valley College
High School Diploma -
Alta Vista High School