Rosa Rubio
Houston,TX
Summary
Customer Service Representative with over 15 years of experience in telephone customer service, including sales, tech support, call center, medical field, government business and customer care. Familiar with major customer care software, conflict resolution, de-escalation and positive attitude. Aiming to use my proven skills to effectively fill the role in your company.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
General Manager
TJ Birria Y Mas
08.2023 - Current
- Responsible for hiring staff, organizing staff schedules, handling customer inquiries and complaints, organize and supervise shifts.
- Coordinate daily restaurant management operations, manage restaurant supplies, marketing, track daily, weekly and monthly sales, payroll, coordinate festival involvement and catering request.
Outreach Care Specialist
Amerigroup/Medicaid
08.2020 - 06.2023
- Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs.
- Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
Assistant Manager
Westview Colony Corp & Vare Corp
01.2015 - 07.2020
- Manage daily operations of the properties, including supervising team members and resources of the property to achieve established budgeted financial and operational goals.
- Exercise independent judgment and discretion to handle and resolve residents request or concerns.
Receptionist/ Research Coordinator
Houston Metro Urology
Houston, TX
08.2015 - 02.2016
- Answer phone calls and transfer calls to the appropriate department.
- Assist patients who want to make a payment over the phone. Also mail billing statements to patients.
- Schedule appointments, assist billing department with claim inquiries
- As a Research Assistant I would assist coordinator with collecting appropriate forms for their visits
- Email duties of everything done for the day to Research Coordinator.
Receptionist/Customer Service/Call Center
Advisor Insurance Group
Spring, Texas
05.2013 - 02.2014
- Answer phone calls, either assist customer or direct call to proper person
- Follow up with cancellations, pending cancellations, non-renewals, underwriting information needed, documentation, signature pages
- Assist customer with changes to their policies. Like adding or removing vehicles, drivers, coverages to their policies.
- Check insurance website daily and make sure customers are up to date with their policies and advise customers of any issues.
Underwriter Assistant
AID
Houston, Texas
04.2007 - 10.2010
- Customer service calls. Contact customers and insurance companies.
- Follow up on missing information from policies of auto and home. Made sure that all the require signatures were on file.
- Assist other employees where they were to busy. Like getting them a copy of a dec page. Or faxing or emailing insurance cards to customers.
- Relieve the receptionist for lunch and vacation. Direct up to 5 calls at a time to the correct department. Sort the mail and make sure each department got the correct mail.
Education
Medical Assistant Certificate - undefined
Everest Institute
01.2012
undefined
Houston Community College
01.2010
High School - undefined
Bellaire High School
01.2007
Skills
- Attention to Detail
- Active Listening Skills
- Building Customer Loyalty
- Positive Attitude
- Call Center Experience
- Time Management
- Data Entry
- Problem Solving
- Interpersonal Skills
- Critical Thinking Skills
- Bilingual Support
Languages
Spanish
Native or Bilingual
Timeline
General Manager
TJ Birria Y Mas
08.2023 - Current
Outreach Care Specialist
Amerigroup/Medicaid
08.2020 - 06.2023
Receptionist/ Research Coordinator
Houston Metro Urology
08.2015 - 02.2016
Assistant Manager
Westview Colony Corp & Vare Corp
01.2015 - 07.2020
Receptionist/Customer Service/Call Center
Advisor Insurance Group
05.2013 - 02.2014
Underwriter Assistant
AID
04.2007 - 10.2010
Medical Assistant Certificate - undefined
Everest Institute
undefined
Houston Community College
High School - undefined
Bellaire High School