Rosa Salcido
Hesperia,CA
Summary
Compassionate Medical Call Center Representative known for high productivity and efficient task completion. Specialize in patient communication, medical terminology comprehension, and electronic health records management. Excel in empathy, active listening, and problem-solving to enhance customer satisfaction and support healthcare teams.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Planned Parenthood
Victorville, CA
11.2023 - Current
- Managed incoming calls and scheduled appointments for patients.
- Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
- Entered patient data into electronic health records accurately and efficiently.
- Maintained up-to-date knowledge of healthcare industry trends and regulations.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Verified insurance eligibility for patients prior to scheduling appointments or procedures.
- Engaged with customers in an empathetic and professional manner at all times.
- Followed HIPAA guidelines when handling confidential patient information.
Department Manager
McDonald's
Hesperia, CA
10.2018 - 11.2023
- Scheduled shifts for staff members based on weekly forecasts.
- Managed team of 70-80 employees in fast-paced environment.
- Developed and implemented customer service standards for staff to follow.
- Organized promotional events at the store to draw in more customers.
- Performed administrative duties such as payroll processing, bookkeeping tasks.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Delegated work to staff, setting priorities and goals.
Education
Certificate - Human Resources Administration
San Joaquin Valley College
Ontario, OR02-2023
High School Diploma -
Hesperia High School
Hesperia, CA05-2018
Skills
- Ability to provide outstanding Customer Service
- Excellent interpersonal and communication skills in both English and Spanish
- Ability to work effectively under pressure and strong attention to detail
- Having an excellent ability to retain new information and adapt to changing demands and needs
- Strong communication and interpersonal skills to effectively lead staff
- Proven record of liability and responsibility
Timeline
Call Center Representative
Planned Parenthood
11.2023 - Current
Department Manager
McDonald's
10.2018 - 11.2023
Certificate - Human Resources Administration
San Joaquin Valley College
High School Diploma -
Hesperia High School
Similar Profiles
Yolanda RamirezYolanda Ramirez
Health Center Manager at Planned Parenthood Gulf CoastHealth Center Manager at Planned Parenthood Gulf Coast
Tavis MackTavis Mack
Gender Affirming Navigation Specialist at Planned Parenthood South AtlanticGender Affirming Navigation Specialist at Planned Parenthood South Atlantic
Michelle CarrilloMichelle Carrillo
Case Management Coordinator at Planned ParenthoodCase Management Coordinator at Planned Parenthood
Elizabeth OrtizElizabeth Ortiz
Health Service Specialist III at Planned Parenthood MarMonteHealth Service Specialist III at Planned Parenthood MarMonte
Vincent LopezVincent Lopez
Senior Project Manager at Ground Penetrating Service SystemsSenior Project Manager at Ground Penetrating Service Systems