Rosa Sanchez
Summary
Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Bilingual Support Coordinator
Family Support Network of Greater Forsyth
02.2017 - Current
- Backed up team members by translating documents and offering interpretation services for important conversations
- One on one consults for Spanish-Speaking families
- Arranging training for families
- Community navigation
- Represent the company on community events
- Help Spanish-Speaking NICU families at Brenner's and Forsyth Hospitals
Cashier
Lowes Food
08.1989 - 06.1993
- Operated cash register, collected payments, and provided accurate change
- Processed sales transitions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts, and provided change
- Answer customer questions, provided store information, and escorted to desired store areas
- Received payments for products and issued receipts
Education
High School Diploma -
East Forsyth High School
Kernersville, North Carolina06.1992
Skills
- Technical support understanding
- Documentation skills
- Customer service expertise
- Data entry
- Communication
- Time management
- Microsoft office
- Reliable and trustworthy
- Fluent in Spanish
- Clerical
- Flexible
- Documentation and recordkeeping
- Attention to detail
- Team collaboration
- Inbound phone call handling
- Relationship building
- Support services
- Coaching and mentoring
- Phone and email etiquette
Languages
English, Full Professional
Spanish, Native/Bilingual
Accomplishments
- Achieved a monthly Spanish Support group effectively by helping bringing people from the community to talk with them in their own native language and making connections with other parents.
- Achieved all documents to be translated into Spanish with accuracy and efficiency in the NICU and agency.
Certification
- Adult Mental Health First Aid USA -11/2024
- Level 2 Selected Stepping Stones Triple P- 05/2023
- Northwest AHEC ' Because We Care Workshop- 09/2022
- The Arc of NC Advocacy Conference- 03/2019
- Sibshops facilitator Training - 09/2022
- ECAC training, " Resources for Parents of Children with Special Needs" -07/2020
- MHTTC- Mental Health Providers Serving Latino Clients-04/2020
- Office of Head Start - Inclusion Webinar Series-"Individualizing Instruction for Children with Disabilities Who Are Also Dual Language Learners"-02/2022
- Linked- Being an Effective Team Member-02/2020
- Linked- Interpersonal Communication-02/2020
- Linked- Excel 2016 Essential Training-10/2019
- Linked- Power Point Essential (Office 365)-10/2019
- Linked- Body Language for Women-10/2019
- 69th Conference On Exceptional Children-10/20-22/2019
- Family Support Network of NC- Parent to Parent Mentor Training-04/2017Cardinal Innovations Healthcare- Secondary Trauma and Self-care-01/2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementFlexible work hoursWork from home option401k matchPaid time offHealthcare benefitsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bilingual Support Coordinator
Family Support Network of Greater Forsyth
02.2017 - Current
Cashier
Lowes Food
08.1989 - 06.1993
High School Diploma -
East Forsyth High School
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