Rosa Tanielu
2524 SW 325 Pl Fedral Way
Summary
Dynamic Lead Ramp Agent with expertise in aircraft marshalling and team leadership at McGee Air Services. Enhanced on-time performance by identifying and resolving issues proactively. Proven track record in safety procedures compliance and customer service excellence, contributing to streamlined operations and improved efficiency. Recognized for minimizing operational errors and optimizing turnaround times.
Overview
6
6
years of professional experience
Work History
Lead Ramp Agent
McGee Air Services
Seatac
04.2024 - Current
- Supervised ramp operations, ensuring timely aircraft arrivals and departures.
- Trained and mentored new team members on safety protocols and operational procedures.
- Coordinated loading and unloading of baggage, cargo, and freight to maximize efficiency.
- Conducted regular inspections of ramp equipment to ensure optimal functionality and safety compliance.
- Collaborated with ground crew to streamline turnaround times for various aircraft types.
- Maintained accurate records of aircraft movements and cargo handling activities for reporting purposes.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
Server
Applebee's
Federal Way, WA
06.2021 - 05.2024
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Accurately processed orders using point-of-sale system, ensuring efficient transactions.
- Collaborated with kitchen staff to ensure timely food delivery and high-quality presentation.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu knowledge and service standards.
- Monitored table turnover rates, optimizing seating arrangements for peak hours.
- Handled cash and credit transactions with precision, minimizing discrepancies at end of shift.
- Implemented feedback from guests to improve service quality and operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Burger King
Federal Way, WA
03.2020 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections, providing information on food options.
- Handled cash and electronic payments accurately, ensuring proper change distribution.
- Collaborated with team members to meet high-volume service demands during peak hours.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Federal Way High School
Federal Way, WASkills
- Aircraft marshalling
- Ground support equipment operation
- Airport security regulations
- Baggage handling
- Incident reporting
- Load planning
- Weight and balance calculation
- Customer service
- Problem-solving
- Ramp service
- Dependable and responsible
- Aircraft tug operation
- Loading and unloading
- Marshaling aircraft
- Team leadership
- Safety procedures compliance
- Heavy lifting
- Ramp security
- Pushback and towing
- Heavy equipment operation
- Ground support services
- Flexible schedule
Timeline
Lead Ramp Agent
McGee Air Services
04.2024 - Current
Server
Applebee's
06.2021 - 05.2024
Cashier
Burger King
03.2020 - 11.2021
High School Diploma -
Federal Way High School