Rosa Tate
Aurora,CO
Summary
Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Financial Support Lead
Nordstrom Card Services
09.2016 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Assessed data and information to verify entry, calculation and billing code accuracy.
Interior Designer
Crate And Barrel
11.2023 - Current
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Developed space planning concepts, color palette selections, and textile presentations.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Interior Designer
Pottery Barn Kids
05.2023 - 11.2023
- Developed space planning concepts, color palette selections and textile presentations.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Participated in furniture selection and documentation of specifications.
- Consulted with clients to determine architectural preference to meet overall design goals.
Account Billing Executive
RK Service
02.2023 - 05.2023
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Loss Mitigation Specialist
Canvas Credit Union
10.2022 - 01.2023
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Reached out to borrowers to discuss current status and loan workout options.
Business Operations Specialist
Sprint
04.2010 - 09.2016
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Generated reports detailing findings and recommendations.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Participated in meetings and associated events to help define and achieve organizational objectives
Education
Associate of Science - Architectural Technology Digital Media Designer
Community College of Denver
Denver, CO05.2023
Skills
- Self-motivated professional
- Leadership
- Administrative tasks
- Microsoft Office expert
References
Obed Maldonado
Supervisor
303-210-3154
Lawrence Roberts
Supervisor
786-459-8923
Timeline
Interior Designer
Crate And Barrel
11.2023 - Current
Interior Designer
Pottery Barn Kids
05.2023 - 11.2023
Account Billing Executive
RK Service
02.2023 - 05.2023
Loss Mitigation Specialist
Canvas Credit Union
10.2022 - 01.2023
Financial Support Lead
Nordstrom Card Services
09.2016 - Current
Business Operations Specialist
Sprint
04.2010 - 09.2016
Associate of Science - Architectural Technology Digital Media Designer
Community College of Denver
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