ROSA VALADEZ
Brownsville
Overview
6
6
years of professional experience
Work History
Youth Travel Escort
Chicanos Por La Causa
08.2024 - Current
- Transport minor to their final destination inside the US making sure they arrive safely.
- Having all paper work in hand for sponsor to ensure the minors safe stay in the US.
- Notifying the sponsor of the time and place of the minors arrival at destination.
- Ensuring the minors are transported in a safe vehicle while taking them to any outings such as recreational, medical and educational.
- As well as doing errands to shelters' needs and transporting in a safely manner of staff to any destination needed.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
YOUTH CARE TRAVEL ESCORT
Hands of Healing
02.2023 - 05.2024
- Transport youth to their final destination in the US
- Make sure to have visual of minor while in care and provide all needs such as food and security while on route to their sponsor
- Picking them up punctually from shelter and making sure all paperwork needed for their safe transport is in hand
- Also any medications that minor might be taking
- Notifying the sponsor of the correct information of airport that we will be arriving and time, paperwork they need to present in order to ensure safe delivery to correct person
- Among my regular duties is making sure all vehicles in the shelter are safe and have everything in order for the safety of all transportation of minors to medical outings, church, and recreational outings as well
- Proving a safe return to shelter
- As well as doing errands in shelters' needs like clothing, food, and transportation of management
CUSTOMER SERVICE
Maximus
06.2022 - 02.2023
- Answering all inbound calls from customers with questions, making payments, helping them with any application process they have questions about
- Being courteous to all customers by providing excellent customer service to each and every customer on the other side of the phone
- Making them feel comfortable by ensuring my answers and help is 100% true and they can rely on it
CUSTOMER SERVICE
Conn's Warehouse
01.2022 - 06.2022
- Answering all phone calls coming in regarding the distribution of the purchase they made instore
- Ensuring they had the correct paperwork with their id to ensure we have given the merchandise to correct person
- Assist in any technical issue regarding their purchase and resolving any extra issues they may come to experience with the purchase they had made
- Filling all paperwork properly
YOUTH TRAVEL ESCORT
Mvm Inc
04.2021 - 01.2022
- Transport minors to their final destination thru the US
- Make to have visual of minor at all time while in care and provide all needs such as food and security while in route to their sponsors
- Picking them up punctually from shelter and making sure all paperwork needed for their safe transport is in hand
- Also provide any medication that minor might be taking
- Notifying the sponsor of the correct information of airport that we would be arriving and time
- Staying in communication with sponsor if any changes shall occur during the transport of minor
- Letting them know of paperwork they would be needing to present at time of arrival to ensure minor has arrived to proper sponsor
- Among my regular duties is making sure all vehicles at the shelter are safe and have everything in order for the safety of all transportation of minor to medical outings, church, and recreational outing as well
- Providing a safe return to shelter
- As well as doing errand for shelter needs like clothing, food and provide any transportation of management when needed
YOUTH CARE WORKER
Comprehensive Health Services Inc
09.2018 - 04.2021
- Oversaw daily routines of youth in placement and delivered services related to basic human needs
- Supervised youth recreational activities and facilitated workshops surrounding self-development and education
- Mentored and supported minors through activities and social programs
- Encouraged completion of daily chores and personal hygiene practices
- Maintained cleanliness of youth facilities and rooms
- Document child progress, reporting any changes in behavior
- Reporting incidents that negatively affected child own safety
- Respond to crisis situations when severe mental health and behavioral issues arose
Education
GED -
South Texas Vo-Tech
09-1992
Skills
- Teamwork and collaboration
- Youth Supervision
- Accurate documentation
- Dependable and responsible
- Documenting and reporting in a timely way
- Safety protocols and procedures
- Upselling products and services
- Customer data confidentiality
- Transaction processing
- Flexible and adaptable
- Excellent communication
Timeline
Youth Travel Escort
Chicanos Por La Causa
08.2024 - Current
YOUTH CARE TRAVEL ESCORT
Hands of Healing
02.2023 - 05.2024
CUSTOMER SERVICE
Maximus
06.2022 - 02.2023
CUSTOMER SERVICE
Conn's Warehouse
01.2022 - 06.2022
YOUTH TRAVEL ESCORT
Mvm Inc
04.2021 - 01.2022
YOUTH CARE WORKER
Comprehensive Health Services Inc
09.2018 - 04.2021
GED -
South Texas Vo-Tech
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