Rosa Valdez

Donna,TX

Summary

Detail-oriented Surgical Coordinator with expertise in insurance verification, patient coordination, and team leadership. Proven track record of optimizing workflows and managing high-volume cases effectively.

Overview

years of professional experience

Certification

Work History

Surgical Coordinator

Doctors Hospital at Renaissance Health System

Edinburg, TX

10.2022 - Current

Optimized communication channels among surgeons, nursing staff, and patients to ensure seamless pre-operative coordination.
Streamlined insurance verification and authorization workflows, reducing scheduling delays and ensuring 100% coverage accuracy for all surgical procedures.
Trained new staff on surgical coordination protocols, fostering a collaborative team environment.
Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
Served as a primary point of contact for patients and medical staff, managing high-volume inquiries and triaging calls to ensure timely clinical responses.
Efficiently managed high-volume cases 40+ cases per week while maintaining meticulous documentation and scheduling accuracy.

Insurance Verification Specialist

Heart & Vascular Specialists

McAllen, TX

02.2014 - 10.2022

Process Optimization: Streamlined pre-authorization and EHR workflows, significantly reducing documentation delays and billing errors.
Team Leadership: Mentored junior staff and developed comprehensive training modules to ensure 100% compliance with insurance policies.
Liaison & Advocacy: Acted as a primary link between providers and carriers to resolve complex billing discrepancies and expedite patient approvals.
Operational Excellence: Managed high-volume benefit verifications and data integrity to ensure seamless billing cycles and high patient satisfaction.

Medical Office Coordinator

Essential Home Care

Weslaco, TX

01.2012 - 01.2013

Streamlined client record team management by maintaining meticulous logs of care plans and interactions, ensuring 100% logistics and compliance.
Optimized supply chain operations by implementing a proactive service disruptions
Answered and managed incoming and outgoing calls.

Education

Medical Office Specialists

Southern Careers Institute

Skills

Operational: Insurance Verification & Authorization, EHR Workflow Optimization, Patient Triaging
Compliance: Strict HIPAA Adherence, Medical Records Management, Data Integrity

Soft Skills: Strong Bilingual Communication (English/Spanish), Team Leadership & Mentoring
Technical: Data Entry Efficiency, Inventory Tracking Systems, Multi-line Phone Management

Certification

Medical office Specialists

Languages

English

Native or Bilingual

Spanish