Rosa Velasco
North Hollywood,CA
Summary
Deadline-oriented Runner with strong work ethic and success in fast-paced environments. Trained in customer service and experienced working for multi-site business locations.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Bachan and runnner
350 degree
North Hollywood, CA
11.2025 - 01.2026
- Delivered food orders promptly to ensure customer satisfaction.
- Assisted kitchen staff by preparing ingredients and maintaining cleanliness.
- Managed inventory by restocking supplies as needed throughout shifts.
- Communicated effectively with team members to coordinate service flow.
- Trained new runners on company procedures and service expectations.
- Ensured adherence to health and safety standards during food handling.
- Resolved customer inquiries quickly and professionally during service periods.
- Maintained organized workstations for efficient operations during busy times.
- Collected food and quickly delivered to customers' tables.
- Cleaned and maintained work areas on a regular basis.
- Provided assistance to customers when necessary by answering questions or providing product information.
- Greeted customers and employees pleasantly and maintained upbeat demeanor.
- Handled cash transactions accurately and securely according to company procedures.
- Communicated regularly with supervisors regarding any issues that arose during deliveries.
- Responded promptly to customer inquiries about their orders or deliveries.
- Monitored stock levels and reported any discrepancies to management immediately.
Kitchen customer srrvice
Slice house
North Hollywood, 91601
09.2023 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Front End Supervisor
Ross Dress for Less
Long Beach, California
05.2015 - 08.2019
- Supervised daily operations, ensuring team adherence to store policies.
- Trained and mentored new staff on customer service standards.
- Coordinated inventory management, including stock replenishment and organization.
- Resolved customer inquiries and complaints effectively and efficiently.
- Led team meetings to discuss performance goals and operational updates.
- Monitored cash register transactions for accuracy and compliance.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
Kitchen prep customer service
El cantarito Mexican grill
Long Beach, California
01.2015 - 07.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
Education
Woodrow Wilson High School
Long beach Skills
- Food delivery
- Inventory management
- Health and safety compliance
- Cash handling
- Bilingual
- Customer serivce
Languages
Spanish
Native/ Bilingual
Timeline
Bachan and runnner
350 degree
11.2025 - 01.2026
Kitchen customer srrvice
Slice house
09.2023 - 12.2025
Front End Supervisor
Ross Dress for Less
05.2015 - 08.2019
Kitchen prep customer service
El cantarito Mexican grill
01.2015 - 07.2019
Woodrow Wilson High School