ROSA VELEZ
The Home Depot
Effingham,SC
7
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Work History
Merchandising Execution Team Associate
4 Months- Led merchandising initiatives to enhance product visibility and promote seasonal displays.
- Coordinated inventory management processes, ensuring optimal stock levels and timely replenishment.
- Trained and mentored new associates on merchandising standards and best practices.
- Developed planograms to optimize product placement and improve customer experience.
- Implemented visual merchandising techniques to increase customer engagement and drive sales growth.
- Contributed to a positive work environment by fostering strong teamwork among associates and actively participating in staff meetings.
Project Support Professional
2 Years 7 Months- - Handled inbound and outbound calls to customers, contractors and install companies.
- - Assisted customers, contractors, install companies, Listened to their questions/concerns and provided best solutions for them.
- - Investigated and properly resolved customer/contractor inquiries and/or complaints quickly.
- - Developed highly empathetic customer/contractor relationships.
- - Monitored customers' jobs to assess and report any changes to their install projects.
- - Developed rapport to create safe and trusting professional relationships with customers, contractors, and install companies.
Customer Service
4 Years- - Remained up-to-date on office systems and procedures Brought forth an exceptional work ethic and commitment to company values.
- - Fully engaged with team members to achieve the highest levels of productivity.
- - Established and maintained advantageous working relationships.
- - Effectively managed projects from start to finish.
- - Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- - Helped customers locate products and checked store systems for merchandise at other sites.
- - Prepared merchandise for the sales floor by pricing or tagging.
- - Engage with customers to build rapport and loyalty.
- - Engage with customers to effectively build rapport and lasting relationships.
- - Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- - Listened to customer needs and desires to identify and recommend optimal products.
Administrative
- - Answered incoming calls improving patients/other's experience
- - Answered incoming calls and made/canceled appointments
- - Received and responded to patients inquiries and complaints
- - Received, reviewed and entered data into the company's computer system
- - Utilized the internet extensively to research information and identified and solved problems.
- - Maintained databases and contact lists to keep important contact information accurate and up to date.
- Prepared detailed documents and reports in adherence administrative processes.
Education
High School
Photography
Skills
- Computer skills - 10+ years
- Communication Skills - 10+ years
- Collaboration talent - 10+ years
- Problem Solving - 10+ years
- Organization - 10+ years
- Multitask - 10+ years
- Creativity - 10+ years
- Customer Relationship Management 10+ years
- Detail Oriented 10+ years
- Project Management 10+ years
- Team Collaboration 10+ years
Timeline
Merchandising Execution Team Associate
The Home Depot
02.2026 - CurrentRead More
Project Support Professional
Lowes
06.2023 - 01.2026Read More
Customer Service
The Home Depot
01.2019 - 01.2023Read More
Administrative
All American Healthcare
01.2019 - 01.2019Read More
Graphic Communication Arts
High School
Read More