Rosa Zavala
Lubbock,TX
Summary
Detail-oriented referral coordinator dedicated to enhancing patient access to care through efficient scheduling and thorough insurance verification. Expertise in managing health records, ensuring compliance, and delivering exceptional patient support, fostering positive healthcare experiences.
Overview
6
6
years of professional experience
Work History
Referral Coordinator
TTUHSC
08.2023 - 02.2026
- Coordinated patient referrals between physicians and specialists for timely access to care.
- Assisted patients in understanding referral procedures and insurance requirements effectively.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Managed electronic health records to ensure accurate and up-to-date patient information.
- Utilized various healthcare IT systems to schedule appointments and communicate with medical professionals and patients.
- Maintained detailed records of referral activities for compliance and auditing purposes.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
CASHIER
Taco Bell
06.2021 - 11.2021
- Greeted and informed customers of products
- Processed customer payments efficiently using cash, check, and credit cards.
- Balanced cash drawer accurately at each shift's start and end to ensure financial integrity
- Processed customer orders and ensured accuracy of their purchases
- Delivered exceptional service to enhance customer satisfaction and loyalty
- Provided efficient and courteous service to customers
- Built and maintained positive working relationships with co-workers
- Participated in training sessions to update knowledge of procedures
CASHIER
CVS
10.2019 - 06.2021
- Executed cash, check, and credit card transactions for customer purchases, ensuring accuracy and efficiency
- Processed customer orders and ensured accuracy of their purchases
- Provided efficient and courteous service to customers
- Greeted and informed customers of products, fostering positive store experiences
- Monitored self-checkout stations to assist customers and ensure registers working appropriately
- Assisted customers in finding specific merchandise throughout the store
- Processed merchandise returns and exchanges
- Ensured cash accuracy by collaborating with supervisor to resolve discrepancies
- Leveraged POS system to perform purchase transactions for team members and customers
- Employed technology systems to locate products or place online customer orders
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Built and maintained positive working relationships with co-workers
Education
HIGH SCHOOL DIPLOMA -
Downey Christian School
Orlando06-2021
Skills
- Referral management
- Insurance verification
- Pre-authorization
- Prior authorization processing
- Appointment scheduling
- Health records management
- Electronic health systems
- HIPAA compliance
Timeline
Referral Coordinator
TTUHSC
08.2023 - 02.2026
CASHIER
Taco Bell
06.2021 - 11.2021
CASHIER
CVS
10.2019 - 06.2021
HIGH SCHOOL DIPLOMA -
Downey Christian School