Rosabel galvez
Cape Coral
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Costumer service assistant manager
Tropical Smoothie Cafe
Cape Coral
02.2021 - 07.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guided customers in purchases.
- Managed customer accounts and processed service requests promptly.
- Collaborated with team members to enhance service delivery standards.
- Handled returns and exchanges in accordance with company policies.
- Trained new staff on customer service protocols and best practices.
- Maintained a clean and organized workspace for optimal service experience.
- Maintained a clean and organized work area at all times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Analyzed customer feedback surveys to identify areas for improvement.
- Maintained accurate CRM database by entering and regularly updating client information.
- Supported sales team members to drive growth and development.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Penn Foster College
Scottsdale, AZSkills
- Customer service
- Customer feedback analysis
- Effective communication
- Problem solving
- Time management
- Data inputting
- Multi-line phone system operation
- Schedule management
Languages
Spanish
Native/ Bilingual
Certification
- Medication technician certified
References
References available upon request.
Timeline
Costumer service assistant manager
Tropical Smoothie Cafe
02.2021 - 07.2025
Penn Foster College