Rosabella Casiano-Brown
Fort Wayne,Indiana
Summary
Detail-oriented professional with a diverse background in retail, content creation, healthcare documentation, and family caregiving. Excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telescribe
ScribeAmerica
05.2024 - Current
- Ensured compliance with federal laws regarding privacy and security of protected health information.
- Collaborated with medical staff to ensure accuracy of medical records.
- Reviewed medical charts for completeness prior to physician review or signature.
- Created detailed reports on patient diagnoses, treatments, medications, laboratory results, and other pertinent data.
- Performed data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.
- Transcribed dictation for variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, and discharge summaries.
- Maintained confidentiality when handling sensitive patient information.
- Remote
Caregiver
Family Caregiver
07.2020 - 11.2023
- I took some time off to care for family. During this time I did a lot of my content creation.
- Prepared nutritious meals for family members following dietary guidelines.
- Provided emotional support for patients dealing with difficult physical or mental health challenges.
- Performed housekeeping duties such as laundry services, cleaning, and grocery shopping.
- Observed physical and mental condition, intake and output and exercise to monitor their condition.
- No longer needed as a caregiver.
- Remote
Content Creator
Independent Self-Employment
06.2019 - 04.2023
- Developed content strategies for social media platforms such as Twitch, Twitter, and Instagram.
- Researched topics related to the brand's industry to develop original content ideas.
- Monitored analytics on a regular basis and adjusted strategy accordingly.
- Assisted with developing promotional campaigns across multiple channels.
- Built relationships with influencers who could help promote the brand's message online.
- Curated content for social media platforms.
- Planned, produced and edited video projects to maximize engagement.
- Posted original content to client website, updating pages to align with current branding strategies.
- Remote
Sales Supervisor
Spencer’s Gifts
Fort Wayne, IN
12.2019 - 07.2020
- Promoted to Sales Supervisor after a few weeks of working.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Managed opening and closing of store, nightly cash, register, and sales totals.
- Acted as customer service representative.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Provided a quick and exceptional customer experience.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Raised money for cancer research studies.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Rearranged and detailed store merchandise according to company standards.
- Enforced company policies and procedures.
- Restocking and inventory counting.
Assistant Manager
Spirit Halloween
Fort Wayne, IN
09.2019 - 11.2019
- Promoted to assistant manager shortly after starting as an associate.
- Restocking, accepting shipments, checking in inventory and completed inventory audits to identify losses.
- Maintained up-to-date knowledge of company products and services.
- POS cashier.
- Raised money for Spirit of children; Riley's child-life foundation donations.
- Organized schedules, workflows and shift coverage to meet expected business demands and assisted in hiring candidates. Supervised daily operations including scheduling shifts, assigning duties. Monitored employee attendance records and timekeeping.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Served as a liaison between staff members and senior management personnel.
- Ensured compliance with safety regulations and company policies.
- Managed opening and closing store, nightly cash, register, and sales totals.
- Managed customer service inquiries and complaints in a timely manner.
- Managed daily reports of transactions.
- Rearranged and detailed store merchandise according to company standards enforced company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Spirit Halloween
Fort Wayne, IN
09.2018 - 11.2018
- Promoted to assistant manager shortly after starting as an associate.
- Restocking, accepting shipments, checking in inventory and completed inventory audits to identify losses.
- POS cashier.
- Raised money for Spirit of children; Riley's child-life foundation donations.
- Organized workflows to meet expected business demands.
- Supervised daily operations including assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Ensured compliance with safety regulations and company policies.
- Managed opening and closing store, nightly cash, register, and sales totals.
- Managed customer service inquiries and complaints in a timely manner.
- Managed daily reports of transactions.
- Rearranged and detailed store merchandise according to company standards
- Enforced company policies and procedures.
Education
High School Graduate - undefined
North Side High School
Fort Wayne, IN06.2017
Skills
- Remote Office Availability
- Typing - Average 69 WPM
- Windows
- Customer Service and Support
- Retail Management and Supervising Experience
- Training
- Scheduling
- Inventory
- Merchandising
- Retail Sales
- POS
- Cash Handling and Register
- Microsoft Office - Word
- Google Drive - Docs, Spreadsheet
- Computer Skills
- Marketing
- Phone Etiquette
- Communication skills
- Organizational skills
- Content Creation
- Social Media Management
- Time Management
- Clerical Support
- Multitasking
- Calm Under Pressure
Certification
- Ordained Minister, 2017-12-01
- HIPAA Compliance Training, 2024-06-01
ADDITIONAL INFORMATION
I worked within the same company throughout 2018-2020, working my way up. During the covid-19 pandemic I had to take time off to care for family. While I took care of them I did content creation. I am willing to relocate with assistance to any state.
Timeline
Telescribe
ScribeAmerica
05.2024 - Current
Caregiver
Family Caregiver
07.2020 - 11.2023
Sales Supervisor
Spencer’s Gifts
12.2019 - 07.2020
Assistant Manager
Spirit Halloween
09.2019 - 11.2019
Content Creator
Independent Self-Employment
06.2019 - 04.2023
Assistant Manager
Spirit Halloween
09.2018 - 11.2018
High School Graduate - undefined
North Side High School