Rosa Esmeralda Olmos Rocha
Marietta,Georgia
Summary
Proven to enhance customer experiences at Chick-fil-A and Zama Mexican Cuisine, I excel in multitasking and customer service, boosting satisfaction rates significantly. Fluent in Spanish, my ability to foster warm relationships and efficiently manage high-volume settings showcases my dedication and teamwork skills, making me a valuable asset to any dynamic service team.
Professional in hospitality industry, bringing valuable experience and results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Receptive to new ideas, considers other perspectives, and willing to admit when I don't know something; recognizing my own limitations and open to ask for help when its necesarie.
Overview
5
5
years of professional experience
Work History
Bartender
Zama Mexican Cuisine and Margarita Bar
Kennesaw, GA
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment and creating bonds with the guest in order to achieve a pleasant and unforgettable atmosphere.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Front of House Employee
Chic-Fil-A
Marietta, GA
02.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Server
Pappasito Cantina
Atlanta, GA
01.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Fuego Tortilla Grill
Marietta, GA
03.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server, Bartender
Laredos Mexican Bar & GRill
Marietta, GA
06.2020 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Cobat 13 Cuauhtemoc
Altamira, Tamaulipas Mx05-2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Customer service expertise
- Responsible alcohol service
- Memory retention
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Sales promotions
- Social media
- Customer Service-oriented
- Fast thinking
- Spanish fluency
Languages
Spanish
Native or Bilingual
Interests
- Committed to improving personal fitness through regular participation in volleyball
- Gym Workouts
- Dancing
- I like trying new recipes and food trends
- Watching Movies and TV Shows
- Learning about other cultures be having conversations with people
Timeline
Bartender
Zama Mexican Cuisine and Margarita Bar
07.2024 - Current
Front of House Employee
Chic-Fil-A
02.2024 - Current
Server
Fuego Tortilla Grill
03.2022 - 12.2022
Server
Pappasito Cantina
01.2022 - 02.2023
Server, Bartender
Laredos Mexican Bar & GRill
06.2020 - 02.2022
High School Diploma -
Cobat 13 Cuauhtemoc