Rosa Isela Alfaro
Rosharon,TX
Summary
Reliable and adaptable Lead Office Assistant with strong experience in front desk support, patient registration, and office administration. Known for strong leadership, problem solving, and clear communication. Focused on improving patient service and keeping clinic operations running smoothly.
Overview
1
1
Language
15
15
years of professional experience
Work History
Lead Office Assistant
Memorial Hermann Health System
Houston, Texas
06.2009 - 04.2024
- Supported Memorial Hermann front-desk tasks for patient check-in and reception.
- Greeted customers, vendors, job applicants, and other visitors, identified the purpose of visit, guided them to correct personnel.
- Reviewed patient details and kept office records current.
- Verified patient information and updated records in office systems
- Directed calls, messages, and faxes to clinical staff and supervisors.
- Facilitated communication by routing calls and faxes to clinical personnel.
- Resolved patient inquiries with professionalism and effective communication
- Managed office supplies inventory by assessing stock levels, anticipating needs, and placing timely orders.
- Coordinated supplies, mail, and document filing to support efficient clinic operations
- Prepared charts, forms, and correspondence for daily office workflow
- Trained new staff on Memorial Hermann office procedures and service standards
- Scheduled appointments for management team members.
- Provided customer service, addressing inquiries and resolving issues promptly.
Education
Some College (No Degree) - Medical Social Work
Houston Community College
Houston, TXSkills
- Patient registration
- Appointment scheduling
- Epic charting
- Records management
- Front desk operations
- Document filing
- Supply inventory
- Office management
- Front office management
- Customer service
- Strong leadership
- Staff training
- Problem solving
- Critical thinking
- Clear communication
- Office equipment
Languages
Spanish
Professional
Accomplishments
- Employee of Year
- Employee safety
- Got caught caring Certificate
Timeline
Lead Office Assistant
Memorial Hermann Health System
06.2009 - 04.2024
Some College (No Degree) - Medical Social Work
Houston Community College