Rosaisela Diaz-Perez
Vidalia,GA
Summary
Dynamic and customer-focused professional with experience at City Drug Store Pharmacy and Prime Cut Steak House. Proven ability to enhance customer loyalty through exceptional service and relationship-building. Skilled in cash handling and HIPAA regulations, with a strong work ethic and a commitment to teamwork. Bilingual and adept at managing high-pressure situations effectively.
Overview
3
3
years of professional experience
Work History
Pharmacy Sales Associate
City Drug Store Pharmacy
Vidalia, GA
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Supported the pharmacist with daily tasks, enabling them to focus on critical decisions and patient care.
- Utilized [Software] to complete new and updated patient profiles.
Restaurant Waiter
Prime Cut Steak House
Lyons, GA
11.2021 - 03.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Associate of Arts -
East Georgia State College
Swainsboro, GA05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- HIPAA regulations
- Bilingual
- Insurance verification
- POS system operation
- Patient confidentiality
- Prescription processing
- Strong work ethic
Languages
Spanish
Full Professional
Timeline
Pharmacy Sales Associate
City Drug Store Pharmacy
03.2023 - Current
Restaurant Waiter
Prime Cut Steak House
11.2021 - 03.2023
Associate of Arts -
East Georgia State College
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