Rosa L Zaragoza
Gillsville,GA
Summary
SKILLS SUMMARY: Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions and underwriting needs.
Overview
26
26
years of professional experience
Work History
Bilingual Customer Service Representative
State Farm Insurance, Ron George Agency
08.2011 - 08.2023
- Answered all customer questions regarding their auto, home & life policies.
- Posted payments.
- Texted, emailed & made late payment calls.
- Assisted in training new employees.
- Obtained & updated customer's information for underwriting.
- Completed renter's rewrite policies.
- Updated information in ECRM, Necho and Policy Center.
- Made bank deposits.
- Kept track of monthly referral gift cards to be mailed.
- Alternated in opening & closing office.
Bilingual Staff Agent
STATE FARM INSURANCE
04.2010 - 08.2010
- Posting Customers payments
- Making Bank Deposits
- Soliciting Auto, Health, Homeowner's and all other insurance policies
- Responsible for obtaining both P&C and Life, Health and Sickness Licenses
- Assisting customers with all types of customer service issues
Senior Account Executive
HOUSEHOLD INTERNATIONAL
09.1997 - 04.2009
- Responsible for promoting and marketing loan products to customers
- Soliciting and pre-qualifying customers through internal and/or external contacts
- Determines applicant loan approval or denial based on credit guidelines
- Authorizes preliminary underwriting activities such as ordering title searches and appraisals
- Disburses proceeds, opens and closes the office, accepts counter payments and makes deposits
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Education
Math, English & Computer
PRAIRIE STATE COLLEGE
Chicago Heights, ILSkills
- Licenses: Poperty & Casualty &
- Life & Health
- SOFTWARE SKILLS: ECRM, Necho, ABS, Policy Center, Microsoft Word & Excel
Timeline
Bilingual Customer Service Representative
State Farm Insurance, Ron George Agency
08.2011 - 08.2023
Bilingual Staff Agent
STATE FARM INSURANCE
04.2010 - 08.2010
Senior Account Executive
HOUSEHOLD INTERNATIONAL
09.1997 - 04.2009
Math, English & Computer
PRAIRIE STATE COLLEGE
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