Rosalba Alvarez
Sacramento,CA
Summary
Professional in customer service and digital communication, bringing valuable experience in managing high-volume interactions. Known for effective problem resolution and maintaining high customer satisfaction. Collaborative team player, adaptive to changing environments, and skilled in delivering clear, concise responses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Esthetician - Certified Beauty Pro
Dr. Dennis Gross Skincare
09.2022 - Current
- Remote work.
- Virtual Skincare Consultations via Zoom.
- Answer emails via Microsoft Outlook.
- Chat advisor via Kustomer software program.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Resolved customer complaints and facilitated conflict resolutions.
- Excellent communication skills, both verbal and written.
- Enter timesheet through AllWork program.
- Traning in Paychex Flex program with company.
Licensed Esthetician
Pretty Please Aesthetics
07.2022 - Current
- Service Hydrafacials, Glo2 Facials (Geneo), Dermaplane, Chemical Peels, medical grade product sales.
- Knowledge of non surgical esthetic procedures and injections.
- Stocked treatment rooms with proper supplies.
- Discussed procedures and treatment options with clients.
- Welcomed clients arriving for appointments.
- Performed consultations for patients before scheduling treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Gained knowledge of facial massage techniques and skin care product ingredients.
Licensed Esthetician/Business Owner
Skin Beauty by Rosa
11.2021 - Current
- Servicing facial treatments, spa facials, and body waxing
- Marketing on social media, promoting skincare and product knowledge
- Sell products through POMP Beauty online for my clients to shop on
- Analyzing skin to provide the best regimen for my clients
- Self Employed
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm, and exceptional customer experience.
- Performed consultations for patients before scheduling treatments.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
Licensed Esthetician
Magnet Beauty Pro
09.2022 - 02.2023
- Remote work.
- Virtual consultations from home for several professional skincare lines.
- Live chat advisor through BeautyPro software.
- Assist customers with product knowledge and guiding them to a healthier skincare routine.
- Advised clients on proper home-care regimens.
Esthetician/Cryoskin Technician
US Cryotherapy
08.2020 - 03.2022
- Provide services for body contouring and facials such as Hydro Dermabrasions, Cryoskin facials, Cryoskin slimming, and Cryoskin toning.
- On occasion help with cryotherapy services - whole body cryotherapy, full body red light therapy (JOOVV), Theragun, and localized cryo (cold air).
- Schedule appointments through Acuity, answer phone calls, customer service, receive payments for services, intake and update members personal information.
- To continue to keep in contact with inactive or active members, we would create excel spreadsheets throughout the months.
- Answer emails, cold calling, order products, and keep inventory.
- Marketing remotely through social media by providing information about the services and answering any questions a contact would message us on Instagram or Facebook.
- Provide education to members about the science behind Cryoskin and Cryotherapy.
Licensed Esthetician
James Mark Salon and Spa
11.2018 - 07.2020
- Provide skincare services-customized Jan Marini facials, Jan Marini chemical peels, and Hydro Dermabrasion's.
- Provide full body wax services using hard wax.
- Educate clients on managing a healthy skincare regimen with proper skincare products.
- Product knowledge of Jan Marini Skin Research, Ageless Serums, and Obagi skincare.
- Sales.
- Run reports for employee performances, run payroll and timesheets.
- Run reports on products sales and input inventory on computer.
- Answer multi line phone calls, reception on downtime which includes making and confirming appointments using Millennium software.
- Experience in setting up new scheduling software on computer- Meevo2.
- Wash, dry, fold laundry, and clean salon.
Licensed Esthetician
European Wax Center
04.2018 - 11.2018
- Wax Specialist that included sales and customer service.
- Welcomed clients arriving for appointments.
- Sterilized equipment for patient treatments.
- Improved clientele retention with exceptional customer service and follow-up care.
- Worked effectively in fast-paced environments.
Licensed Esthetician
European Wax Center
02.2017 - 03.2018
- Started at Front Desk in sales and scheduling.
- Moved up to Wax Specialist within two months.
- Wax Specialist duties include sales, customer service, skincare knowledge, and removing of unwanted hair.
- Handled busy schedules and stayed on top of key deadlines.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Recommended retail products for at-home use.
- Reduced no-shows through timely appointment reminders via phone calls or text messages.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
Spa Manager - Licensed Esthetician
Rosina's European Skin Care
01.2013 - 01.2018
- Manage high end spa and employees.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Recommended retail products for at-home use.
- Experience in Quickbooks desktop.
- Managed inventory control, reducing waste and lowering product costs.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Utilized promotions, print and digital marketing to attract new clients.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Greeted spa guests warmly to create positive first impression of establishment.
- Maintained front desk workstation by keeping it clean and organized.
- Recorded product sales into spa's weekly income report.
- Coordinated special events, attracting new clients and boosting overall sales.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Education in Osmosis Skincare, Raya, Jane Iredale, and Cosmetic Solutions.
- Sales.
- Facials and Waxing.
Receptionist
Blake Austin Beauty Emporium Salon and Spa
01.2013 - 01.2014
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled appointments, confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Education
Licensed Esthetician - Esthetics
Federico Beauty Institute
Sacramento, CA03-2006
High School Diploma -
Sheldon High School
Sacramento06-2002
Skills
- Strong Communication Skills
- Appointment Scheduling
- Product Recommendation Expertise
- Sales and upselling abilities
- Expert skin analysis
- Retail Sales
- Consultations
- Social Media Monitoring
- Calm and Professional Under Pressure
- Microsoft Office
Certification
Licensed Esthetician
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Licensed Esthetician - Certified Beauty Pro
Dr. Dennis Gross Skincare
09.2022 - Current
Licensed Esthetician
Magnet Beauty Pro
09.2022 - 02.2023
Licensed Esthetician
Pretty Please Aesthetics
07.2022 - Current
Licensed Esthetician/Business Owner
Skin Beauty by Rosa
11.2021 - Current
Esthetician/Cryoskin Technician
US Cryotherapy
08.2020 - 03.2022
Licensed Esthetician
James Mark Salon and Spa
11.2018 - 07.2020
Licensed Esthetician
European Wax Center
04.2018 - 11.2018
Licensed Esthetician
European Wax Center
02.2017 - 03.2018
Spa Manager - Licensed Esthetician
Rosina's European Skin Care
01.2013 - 01.2018
Receptionist
Blake Austin Beauty Emporium Salon and Spa
01.2013 - 01.2014
Licensed Esthetician
Licensed Esthetician - Esthetics
Federico Beauty Institute
High School Diploma -
Sheldon High School
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