Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ROSALBA CERVANTES

Summary

Results-driven professional with extensive experience in field management and operational strategy, consistently delivering exceptional results. Demonstrated expertise in leading teams to surpass organizational goals and enhance operational processes through innovative solutions. Recognized for fostering collaboration and adaptability in dynamic environments while effectively leveraging project management and leadership skills to drive success. Committed to continuous improvement and excellence in all aspects of operations.

Overview

11
11
years of professional experience

Work History

Senior Human Resources Business Partner, Regional

OmniCable
05.2023 - Current
  • Support the effective rollout of Human Resources initiatives.
  • Act as a subject matter expert in company policies, programs and operational processes and their impact on the business
  • Lead employee relations efforts including investigations, provide objective, quality guidance and resolution
  • Ensure compliance with Federal, State and Local employment laws
  • Address and resolve employee issues and/or concerns across all levels
  • Mitigate risk and maximize productivity through collaboration with business partners
  • Identify opportunities and collaborate with business partners to drive continuous improvement
  • Support recruiting strategies in effort to attract top talent
  • Support the development, retention, and promotion of high performing teams.
  • Support the performance management process
  • Promote organizational initiatives and align team with vision and purpose
  • Customer Experience
  • Build relationships with field and corporate partners
  • Provide quality decision-making that adheres to our core values
  • Support regional engagement strategy
  • Promote a culture of safe and secure sites

Human Resources Field Director – Retail

99 Cents Only Stores
06.2021 - 05.2023
  • Directed HR operations across multiple retail locations with a focus on compliance, employee relations, and staffing.
  • Partnered with Store Directors and District Managers to improve workforce engagement, retention, and performance.
  • Led talent acquisition strategies for store leadership and hourly associates to meet staffing needs across the region.
  • Oversaw investigations, performance management, and progressive disciplinary action while ensuring compliance.
  • Implemented HR initiatives aligned with company goals to support operational success and customer experience.
  • Developed and coached store leaders on employee relations, payroll, and policy adherence, strengthening HR alignment.
  • Dates of Employment
  • Mentored junior team members, providing guidance on best practices and professional development opportunities.
  • Enhanced competitive positioning by conducting in-depth industry analysis and identifying key trends.

Regional Director of Human Resources

Electrical Training Institute
05.2020 - 06.2021
  • Head of Human Resources for The Electrical Training Institute with approximately 90 full-time and part time employees.
  • Recruiting, pre-employment, hiring, onboarding, I9 verification through E-Verify of all levels of employees for the Institute.
  • In charge of training, employee file management, policies, discipline, recognition, WC, employee relations, ADA, LOAs, reporting, safety, succession planning, employee evaluations.
  • Full payroll cycle with ADP workforce, manual checks, timecards, time off.
  • Facilities, Safety trainings, IIPP, Business Continuity Plan, COVID-19 Safety Protocols, and adherence to current policies.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.

HR Assistant Director

Nextgen Associates Dba ServiceMaster EMT
09.2017 - 05.2020
  • Human Resources Asst. Director working directly under one of six owners for ServiceMaster EMT restoration company.
  • In charge of Human Resources Department for company of 135 employees within 9 locations in CA, NV, and AZ.
  • Conduct pre-employment, including preparation of offer letters, background, drug screen. New hire on-boarding, orientation, file maintenance, compliance.
  • Day to day HR items, employee communications, direct contact with department Managers and constant follow up.
  • Employee relations, recognition, discipline, terminations, WC, litigations, hearings, EDD, disability, LOA's. ACA Reporting, EEOC reporting.
  • Training, safety, company specific. OSHA compliance, logs. Creating policies and procedures, involved in development of company employee handbook.

Human Resources Leader

Hombre Nuevo
08.2014 - 09.2017
  • Human Resources, Administration and Facilities leader for non-profit organization with 10 direct reports.
  • In charge of timekeeping, sick, vacation time and bi-weekly payroll.
  • Design, create and implement all HR related policies, procedures, forms, and new training for all staff, including Management.
  • Employee recognition, company events, employee health programs, annual events, and activities calendar.
  • Recruitment, interviewing and hiring of all levels of staff through various job boards and staffing agencies.
  • Create and maintain all employee, volunteer and intern files, forms, personnel, confidential and medical. Benefits, workers comp, LOA's, unemployment. Counseling, discipline, and terminations.
  • In charge of facilities staff to insure maintenance, safety, and upkeep of the property's facilities.
  • Regular meetings with Management to update of relevant HR items and requests for each department.

Education

Employee Relations and Investigations Certificate -

ECornell University

Bachelor of Science - Business Administration

Universidad del Estado de Mexico

Associate of Arts - Human Resources Management

Riverside Community College
Riverside, CA

Skills

  • Employee benefits management
  • Employee engagement strategies
  • Legal risk assessment
  • Implementation of disciplinary procedures
  • Candidate sourcing
  • Workers compensation expertise
  • HRIS management
  • Compliance with HR regulations
  • Experience with unionized workforce
  • Staff development
  • Payroll management
  • Employee leave administration

Languages

Spanish
Full Professional

Timeline

Senior Human Resources Business Partner, Regional

OmniCable
05.2023 - Current

Human Resources Field Director – Retail

99 Cents Only Stores
06.2021 - 05.2023

Regional Director of Human Resources

Electrical Training Institute
05.2020 - 06.2021

HR Assistant Director

Nextgen Associates Dba ServiceMaster EMT
09.2017 - 05.2020

Human Resources Leader

Hombre Nuevo
08.2014 - 09.2017

Bachelor of Science - Business Administration

Universidad del Estado de Mexico

Employee Relations and Investigations Certificate -

ECornell University

Associate of Arts - Human Resources Management

Riverside Community College

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ROSALBA CERVANTES