Rosalba Garcia
Los Angeles,CA
Summary
Experienced with patient care and administrative tasks in medical setting. Utilizes strong attention to detail in managing medical records and assisting in procedures. Track record of supporting veterinarians through effective communication and organizational skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Doctor's Assistant
Thrive Veterinary Healthcare
09.2021 - Current
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Provided customer support to clients, answering questions and addressing concerns.
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management During discharge.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- Streamlined communication between staff members by utilizing clinic software to efficiently share pertinent patient information among veterinary team members.
- Responded to customer requests for products, services, and company information.
- Create and present financial estimate and treatment plan for patients.
- Take ownership in building trust and relationships with clients.
- Work closely with our medical teams to ensure a positive outcome at each visit.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Credit Card Customer Service Representative
Bank of America
11.2015 - 11.2017
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
- Enabled smooth transitions for customers switching between different credit card options by guiding them through the process stepbystep.
- Collaborated closely with other departments like Collections or Fraud Prevention teams for seamless communication and better case management.
- Supported customers with invoices, statements and other basic questions.
- Processed recurring automated payments and credit card payments.
- Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
- Assisted clients with activating new cards, increasing usage and strengthening relationships with the financial institution.
- Managed sensitive customer data with utmost discretion, ensuring compliance with privacy regulations and maintaining trust between clients and the organization.
- Consistently met or exceeded performance metrics for call quality, resolution time, and customer satisfaction ratings.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Fielded 40-50 incoming customer calls to deliver high-quality solutions.
Sales Associate/Assistant Manager
Cricket Wireless
01.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Assosiate - Computer Science
Penn Foster College
Scottsdale, AZ11-2024
Associate of Science - Biochemistry
Fullerton College
Fullerton, CA05-2017
Skills
- Patient Care
- Scheduling appointments
- Medical Billing
- Educating patients
- Discharge summaries
- Prescription Management
- Customer Service
- Cash Handling
- Time management skills
- Payment Processing
- Goal-Oriented
- Stock management
- Team building and development
- Goals and performance
- Sales Reporting
- Inventory
- Call center
- Credit Analysis
- Excel
- Teamwork
- Time Management
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Doctor's Assistant
Thrive Veterinary Healthcare
09.2021 - Current
Credit Card Customer Service Representative
Bank of America
11.2015 - 11.2017
Sales Associate/Assistant Manager
Cricket Wireless
01.2014 - 01.2015
Assosiate - Computer Science
Penn Foster College
Associate of Science - Biochemistry
Fullerton College
Similar Profiles
Jamie MurphyJamie Murphy
Customer Service Representative at Abrams Forest Veterinary Clinic, a Thrive PartnerCustomer Service Representative at Abrams Forest Veterinary Clinic, a Thrive Partner
Carissa Dobransky, RVTCarissa Dobransky, RVT
Practice Manager at Arrowhead Veterinary Hospital-ThrivePractice Manager at Arrowhead Veterinary Hospital-Thrive
Natzanary Tame LopezNatzanary Tame Lopez
ER Veterinary Technician at Thrive Pet Healthcare SpecialistER Veterinary Technician at Thrive Pet Healthcare Specialist