ROSALBA RAMIREZ
SUNLAND PARK,US
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
29
29
years of professional experience
Work History
MVD CLERK
Title Plus LLC
08.2025 - Current
- Assisted customers with inquiries regarding vehicle documentation and requirements.
- Conducted thorough examinations of documents submitted for motor vehicle transactions, verifying authenticity and completeness.
- Collaborated with team members to improve service delivery standards.
- Implemented best practices for data entry accuracy and compliance.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed and organized client documentation efficiently, ensuring compliance with regulatory standards.
- Developed filing systems that enhanced information accessibility and reduced retrieval time for documents.
- Maintained accurate records in compliance with state regulations.
- Processed vehicle registrations and title applications efficiently.
- Provided exceptional customer service through prompt responses to inquiries via phone, email, or in-person visits.
- Assisted customers with completing forms, clarifying requirements, and answering questions regarding motor vehicle processes.
- Handled monetary transactions accurately while adhering to strict cash handling procedures to maintain financial accountability.
- Maintained confidentiality of sensitive customer information, ensuring compliance with privacy regulations and policies.
- Processed license plate renewals promptly while ensuring correct fees were collected from customers upon submission of their documents.
- Informed customers by telephone or in person of additional steps needed to obtain licenses.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Conducted road test for people seeking to achieve drivers license for the first time
Shipping and Receiving Clerk
iDC Logistics
06.2024 - 05.2025
- Coordinate driver documentation and dock assignments efficiently, ensuring seamless operations.
- Utilize Blue Yonder for precise load management and dispatching, enhancing workflow accuracy.
- Manage inventory checks and documentation uploads, ensuring data integrity and accessibility.
- Streamline shipping and receiving processes, reducing delays and improving turnaround time.
- Collaborate with drivers and warehouse staff to maintain effective communication and resolve issues.
- Manage end-to-end logistics operations using Blue Yonder system, coordinating driver documentation, dock assignments, and shipment verification for optimal workflow.
- Process shipping and receiving documentation while maintaining real-time inventory tracking and digital file management through Mfolio integration.
- Coordinate with drivers and warehouse staff to facilitate efficient loading/unloading processes while maintaining accurate digital records.
Trainer/Human Resource Assistant
At Home Personal Care Services LLC
05.2023 - 06.2024
- Comply with all HIPPA, State, and MCO regulations.
- Operate office equipment, such as photocopiers, scanners, fax machines, voice mail systems, and computer systems.
- Responsible for finding new training videos and opportunities on a yearly basis.
- Responsible for marketing the agency services and recruiting experienced caregivers/clerical staff as needed.
- Assist HR Manager with processing fingerprint background checks for all new hired caregivers.
- Update and maintain training logs for all caregivers; to include scheduling training and providing online training.
- Assist with recruitment processes including job postings, scheduling interviews, and conducting background checks.
- Maintain HRIS (Human Resources Information System) data and ensure accuracy of employee records.
- Provide administrative support for HR programs such as onboarding, training, and performance evaluations.
- Assist in benefits administration and respond to employee inquiries regarding benefits.
- Support compliance efforts by maintaining employee files and ensuring adherence to company policies and procedures.
- Help coordinate employee events and initiatives to promote a positive work culture.
CSR - Customer Service Representative
Maximus
09.2020 - 07.2022
- Handle incoming calls for people requesting updates on their Medicaid or Food benefit application, would help get them their medication approved.
- Updating income or information in the system to make sure they could get approved for all benefits available for them at the time.
- Managed high-volume Medicaid and food benefit inquiries, resolving complex cases and facilitating medication approvals while maintaining accurate client records.
- Streamlined benefit application processes by conducting thorough income verifications and system updates, ensuring optimal assistance for eligible clients.
- Delivered comprehensive support for benefits enrollment, expertly navigating multiple assistance programs while maintaining strict compliance standards.
- Coordinated with healthcare providers and benefit systems to expedite medication approvals, enhancing client access to essential healthcare services.
- Analyzed client eligibility criteria and documentation to maximize benefit approvals, ensuring accurate processing and reducing application delays.
Customer Service Representative
Copart, Inc
05.2020 - 09.2020
- Assist customers in making payments toward vehicles that were purchased at weekly auction.
- Delivered responsive customer support through multi-channel communication, resolving inquiries about vehicle transit status and documentation requirements.
- Streamlined vehicle release procedures by implementing efficient documentation verification and key management protocols.
- Managed end-of-shift financial reconciliation while ensuring compliance with cash handling procedures and maintaining transaction accuracy.
- Coordinated with auction teams to facilitate smooth vehicle transitions, ensuring proper documentation and customer satisfaction throughout the process.
- Streamlined title processing and payment verification systems, ensuring accurate documentation management while maintaining strict compliance with vehicle release protocols.
Site Representative
Families and youth Innovations Plus
01.2017 - 05.2020
- Check and process providers menus on a monthly basis. Conduct required monthly visits. Assist providers in obtaining CACFP required trainings. Input monthly visits. Conduct State visits when required.
- Maintain files updated with required documentation such as trainings, background checks and other documents.
- Managed comprehensive compliance monitoring for childcare providers, ensuring timely completion of monthly assessments and maintaining accurate documentation records.
- Facilitated professional development by coordinating CACFP training programs, supporting providers through certification processes and regulatory requirements.
- Evaluated and processed provider meal programs, conducting thorough assessments and implementing quality control measures to maintain program standards.
- Partnered with state agencies to conduct site inspections, while maintaining strong relationships with providers to ensure program success.
- Streamlined documentation processes by implementing efficient filing systems for training certificates, background checks, and compliance records.
Quality Control Inspector
Monarch litho
11.2004 - 03.2011
- Made sure the entire process of printing was correct from the production phase to shipping. Checking for any typos in material before being sent to print.
- Conducted thorough pre-print inspections and maintained rigorous quality standards throughout bindery processes, preventing production errors.
- Streamlined shipping verification procedures by establishing systematic quality checks for product accuracy and quantity validation.
- Coordinated with production teams to maintain quality benchmarks, ensuring seamless workflow from initial printing through final delivery.
- Led quality assurance initiatives across multiple departments, implementing standardized inspection protocols for print materials and shipments.
- Optimized shipping verification processes by implementing systematic quality checks, reducing errors and enhancing delivery accuracy.
- Fostered cross-departmental collaboration to maintain quality benchmarks throughout the production cycle, from initial printing to final shipment.
- Enhanced bindery operations through strategic quality control measures, minimizing waste and improving production efficiency.
- Developed and implemented comprehensive inspection protocols across multiple departments, strengthening overall quality management systems.
- Monitored print production quality across bindery operations, conducting material inspections and maintaining strict quality standards for accurate shipping.
Shift Manager
McDonald's
11.1996 - 02.2000
- Managed shift making sure it ran smoothly. Attend register providing great customer service to ensure customers' orders were correct and served in a timely manner.
- Streamlined shift operations through effective scheduling, inventory control, and cash management, while resolving customer concerns to ensure satisfaction.
- Orchestrated daily operations including staff scheduling, inventory tracking, cash handling, and banking procedures while maintaining quality service standards.
- Coordinated cross-functional teams to deliver seamless customer service, manage inventory levels, and ensure accurate financial reconciliation.
- Implemented systematic approach to shift management, combining inventory control, staff scheduling, and customer service optimization.
Education
Bachelor's - Business Management
University of Phoenix-Online Campus
Santa Teresa, NM03-2026
Skills
- Interviewing (Skillful), Event Planning (Skillful), Human Resources (Beginner), Recruiting (Skillful)
- Office Management (Experienced), Management (Experienced), Purchasing (Skillful), Microsoft Powerpoint (Experienced)
- Performance Management (Experienced), Microsoft Excel (Skillful), Data Entry (Experienced), Bookkeeping (Skillful)
- Merchandising (Skillful), Microsoft Word (Experienced), Conflict Management (Experienced)
- Quality Inspection (Experienced), Employee Orientation (Skillful)
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
LANGUAGES
English (Native), Spanish (Proficient).
AWARDS
Employee of the Month, I was awarded Employee of the Month for my exceptional performance in conducting training sessions.
Timeline
MVD CLERK
Title Plus LLC
08.2025 - Current
Shipping and Receiving Clerk
iDC Logistics
06.2024 - 05.2025
Trainer/Human Resource Assistant
At Home Personal Care Services LLC
05.2023 - 06.2024
CSR - Customer Service Representative
Maximus
09.2020 - 07.2022
Customer Service Representative
Copart, Inc
05.2020 - 09.2020
Site Representative
Families and youth Innovations Plus
01.2017 - 05.2020
Quality Control Inspector
Monarch litho
11.2004 - 03.2011
Shift Manager
McDonald's
11.1996 - 02.2000
Bachelor's - Business Management
University of Phoenix-Online Campus