Rosalene Boyd
Port Angeles
Summary
Dedicated and with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Front Desk Accounting Clerk
Lower Elwha Klallam Tribe
04.2021 - 01.2025
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Compiled information from files and research to satisfy information requests.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Billing Clerk
Lower Elwha Klallam Tribe
05.2012 - 03.2021
- Correct use of CPT, HCPCS, and ICD-10CM codes
- Correct use of unique HCPCS codes and modifiers for tribal FQHC billing
- Maintained compliance with state and federal regulations regarding confidentiality
- Daily retrieval and use of billing/coding information from patient electronic medical record
- Retrieve and submit claim batches via clearinghouse
- Utilize multiple insurance portals for verification and retrieval of processed claims
- Analyzed and research rejected/denied claims for reprocessing
- Assisted providers/patients/clients in basic understanding of insurance coverage
- Assisted patients/clients with payment plan agreements and/or sliding fee applications
Education
High School Diploma -
Port Angeles High School
Port Angeles01-2001
Skills
- Invoicing and collections
- Month-end documentation
- Collections and invoice processing
- Verbal and written communication
- Multi-line telephone systems
- Filing and sorting
- Team collaboration
- Customer service
- Administrative support
- Data entry
Timeline
Front Desk Accounting Clerk
Lower Elwha Klallam Tribe
04.2021 - 01.2025
Billing Clerk
Lower Elwha Klallam Tribe
05.2012 - 03.2021
High School Diploma -
Port Angeles High School
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