Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Rosali Ferrer Izquierdo
Open To Work

Rosali Ferrer Izquierdo

Hialeah

Summary

Dynamic customer service representative with proven expertise in relationship building and problem-solving. Committed to enhancing customer experiences and educating clients on insurance options.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Univista Insurance
Hialeah
11.2024 - 02.2026
  • Evaluated and processed personal auto insurance policies, focusing on renewals.
  • Worked as an underwriter, assessing risk and ensuring accurate coverage.
  • Assisted customers with policy inquiries and claims processing.
  • Provided accurate information on insurance products and services.
  • Maintained comprehensive knowledge of company policies and procedures.
  • Collaborated with team members to improve customer service processes.
  • Utilized CRM software to track customer interactions and follow-ups.
  • Handled billing questions and adjusted account discrepancies efficiently.
  • Educated customers on policy coverage options and benefits.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.

Journalist

Cuban radio
Havana
07.2014 - 10.2023
  • Conducted interviews with community members and experts for feature articles.
  • Wrote engaging scripts for live radio segments and news bulletins.
  • Researched local and international news stories for timely reporting.

Education

Bachelor’s Degree in Journalism - Journalism

Havana University
Cuba
06-2014

Skills

Strong communication, research, and interpersonal skills

Fast learner with the ability to adapt quickly to new roles

Work under pressure, and contribute effectively in team environments

Verbal and written communication

Customer service

Microsoft Office (Word, Excel, PowerPoint)

Strong organizational skills

Attention to detail

Ability to work independently and in teams

Adaptability and fast learning

Professional phone communication

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Customer Service Representative

Univista Insurance
11.2024 - 02.2026

Journalist

Cuban radio
07.2014 - 10.2023

Bachelor’s Degree in Journalism - Journalism

Havana University
Rosali Ferrer Izquierdo