Rosalia Alvarez
Bakersfield,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sutter Pacific Medical Foundation
Santa Rosa, CA
09.2016 - 01.2022
- Answered phones and greeted customers/patients, directing them to the appropriate area upon arrival.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed specialty referrals in Dermatology, Endocrinology, Neurology, Pulmonology and Family Medicine.
- Managed high volume of inbound calls while maintaining satisfactory patient interaction.
- Provided patients with information regarding payment options and billing policies during their visit.
- Entered patient demographic data and scanned documents into electronic health record system.
Certified Nursing Assistant
Kern Medical
Bakersfield, CA
06.2006 - 05.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Scheduled appointments for patients via phone and in person.
Education
Bilingual Certificate -
Bakersfield College
Bakersfield, CA11.2007
High School Diploma -
Vista P. High School
Bakersfield, CA06.2003
Skills
- Insurance Verification
- ICD-10 coding
- HIPAA Compliance
- Specialty Departments- OB/GYN, Dermatology, Endocrinology, Neurology, Pulmonology & Family Medicine
- Strong Organization Skills
- Electronic Health Records (EHR) Systems, MS Office (Word, Excel, Outlook)
Timeline
Customer Service Representative
Sutter Pacific Medical Foundation
09.2016 - 01.2022
Certified Nursing Assistant
Kern Medical
06.2006 - 05.2016
Bilingual Certificate -
Bakersfield College
High School Diploma -
Vista P. High School
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